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Customer Service Advisor Apprenticeship Lipscomb Volvo

The role of a vehicle service advisor is to provide each and every one of our customers with consistently high levels of service at every contact with our dealerships. For the right person, there is the opportunity to secure full-time employment and progress to higher level qualifications.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Jul 2022

Apprenticeship summary

  • Weekly wage

    £192.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 08:30 - 17:30, however each of our retailers will have different requirements.

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    25 Jul 2022

  • Date posted

    14 Oct 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001778529

  • Positions

    1 available

A Vehicle Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations.

Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

  • Interpreting customer concerns and comments and liaising with technicians 
  • Booking/scheduling vehicle services 
  • Liaising with customers about any additional work required 
  • Estimating time and costs associated with repairs 
  • Handling customer complaints 
  • Responding to customer requests 
  • Tracking the vehicle through the workshop

Requirements and prospects

Desired skills

  • Problem-solving skills
  • Good communication skills

Personal qualities

  • Willingness to learn
  • Team working/working with others
  • The motivation for the role/automotive and engineering interest
  • Personal responsibility and career ownership

All of our opportunities receive a really good response and so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process.

The Volvo Academy commits to supporting the development of its Apprentices technical, employability and broader personal development skills, to ensure they can progress and develop their career.

Desired qualifications

Prior attainment GCSEs at grades A*-C/9-4 (or equivalent) in maths and English. Predicated grades are accepted

In Scotland, applicants must have or be predicted to achieve National 4 or above in English and maths and either a Science or Technical subject. Standard Grades 1-4 and Intermediates are also accepted. 

Equivalent grades include:

  • BTEC first diplomas and certificates
  • OCR Nationals
  • Key Skills Level 2
  • NVQs
  • Essential Skills (Wales)
  • Functional Skills Level 2
  • Core Skills (Scotland)

Future prospects

There are lots of opportunities to develop your career within our expanding business. Your early development is carefully mapped through your Apprenticeship journey with your learning focussed toward achieving an industry-recognised qualification.

This is the grounding for your future development within the network and opportunities exist once qualified to further develop your skills and to move into new roles.


About the employer

Lipscomb Cars are a well-established family business with 3 dealerships in Kent that include Ashford, Canterbury and Maidstone. The name of Lipscomb in Kent has been associated with selling Volvo cars in Kent for nearly 40 years and our mission statement has hardly changed from all those years ago: to make buying and servicing in Kent easy and affordable and to treat people like we would want to be treated. Put simply, if our customers are happy, we’re happy.

As well as selling new and used Volvos, Lipscomb are here to take care of all of our customers’ servicing and maintenance, parts, accident repair and warranty requirements. All delivered with an exceptional level of service.

The first Volvo rolled off the production line in Gothenburg way back in 1927 and since then we’ve gone from strength to strength, creating world-changing innovations along the way. Volvo Cars is a global brand with manufacturing in Sweden, Belgium and China. Our vision is to be the world's most progressive and desired premium car brand. And we believe our global success will be driven by making life less complicated for people, while strengthening our commitment to safety, quality and the care for the environment.

Volvo Training & Development Centre in partnership with the Consortium of Vocational and Educational Trainers Limited. 

Employer

Lipscomb Volvo

Address

Central House

Ashford Road

Canterbury

CT4 7HH

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Training

Training provider

CALEX UK LTD

Applications for this apprenticeship are being processed by Volvo Training & Development Centre

Contact

Calex UK Recruitment recruitment.calexuk@gmail.com

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Jul 2022