Customer Advisor / Customer Service Assistant Apprentice AIRBAND COMMUNITY INTERNET LIMITED
Working as part of our customer services team to deliver excellent service to all our customers (Job description attached)
Closing date: 25 Jun 2022
Apprenticeship summary
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Weekly wage
£281.25
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Working week
09.00 to 17.00 Mondays to Fridays.
Total hours per week: 37.50
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Expected duration
18 months
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Possible start date
28 Jun 2022
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Date posted
14 Oct 2021
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC001778485
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Positions
1 available
Working as part of our customer services team to deliver excellent service to all our customers
- Responding to customers via email or phone and responding to their queries.
- Working on engineer reports to find solutions for installs.
- Liaising with engineers, office staff and customers to organise installations, surveys and service calls.
- Checking availability of service from new orders.
- Completing customer processes to log information.
- Helping with administration in other departments when required.
- Contribute to achievement of Airband sales targets by promoting our product.
- Always providing a pleasant customer manner.
Requirements and prospects
Desired skills
- People skills
- Willingness to learn
- Flexibility – the role is ever changing and new challenges present themselves every day
- Patience
- Ability to work as part of a team
- Ability to work alongside other areas of the business
- Administratively accurate – attention to detail and good organisational skills
Personal qualities
Experience in Outlook, Excel, Powerpoint and Teams
Willing to learn new, bespoke Telecomms systems
Desired qualifications
5 GCSE or equivalent at grades A*-C/9-4 including maths and English.
Future prospects
Permanent position for the right candidate
About the employer
Our mission is to provide the best broadband for rural communities. We don’t think you should wait or be sidelined by cities. No. We’re pushing you to the front of the queue and bringing the best service in town.
We’ve invested in the latest technology to give the fastest internet service available. It’s called full fibre optic broadband and it meets the needs of the modern online world. Working from home, studying and streaming is now a glitch-free reality for anyone, anywhere.
As pioneers, we head to corners of the country others won’t dare go. But no matter how far we’ve grown, we remember our roots. We will always offer a quality service without a premium.
Employer
AIRBAND COMMUNITY INTERNET LIMITED
Address
Unit 105
Pointon Way
Hampton Lovett
Droitwich
WR9 0LW
Training
Training provider
BABINGTON BUSINESS COLLEGE LIMITED
Applications for this apprenticeship are being processed by Babington Business College
Contact
Amrit Chahal 07976188072 amrit.chahal@babington.co.uk
Customer service practitioner Level 3
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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