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Customer Advisor / Customer Service Assistant Apprentice AIRBAND COMMUNITY INTERNET LIMITED

Working as part of our customer services team to deliver excellent service to all our customers (Job description attached)

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Closing date: 25 Jun 2022

Apprenticeship summary

  • Weekly wage

    £281.25

  • Working week

    09.00 to 17.00 Mondays to Fridays.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    28 Jun 2022

  • Date posted

    14 Oct 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001778485

  • Positions

    1 available

Working as part of our customer services team to deliver excellent service to all our customers 

  • Responding to customers via email or phone and responding to their queries.
  • Working on engineer reports to find solutions for installs.
  • Liaising with engineers, office staff and customers to organise installations, surveys and service calls.
  • Checking availability of service from new orders.
  • Completing customer processes to log information.
  • Helping with administration in other departments when required.
  • Contribute to achievement of Airband sales targets by promoting our product.
  • Always providing a pleasant customer manner.

Requirements and prospects

Desired skills

  • People skills
  • Willingness to learn
  • Flexibility – the role is ever changing and new challenges present themselves every day
  • Patience
  • Ability to work as part of a team
  • Ability to work alongside other areas of the business
  • Administratively accurate – attention to detail and good organisational skills

Personal qualities

Experience in Outlook, Excel, Powerpoint and Teams

Willing to learn new, bespoke Telecomms systems

Desired qualifications

5 GCSE or equivalent at grades A*-C/9-4 including maths and English.

Future prospects

Permanent position for the right candidate

About the employer

Our mission is to provide the best broadband for rural communities. We don’t think you should wait or be sidelined by cities. No. We’re pushing you to the front of the queue and bringing the best service in town.

We’ve invested in the latest technology to give the fastest internet service available. It’s called full fibre optic broadband and it meets the needs of the modern online world. Working from home, studying and streaming is now a glitch-free reality for anyone, anywhere.

As pioneers, we head to corners of the country others won’t dare go. But no matter how far we’ve grown, we remember our roots. We will always offer a quality service without a premium.

Employer

AIRBAND COMMUNITY INTERNET LIMITED

Address

Unit 105

Pointon Way

Hampton Lovett

Droitwich

WR9 0LW

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Training

Training provider

BABINGTON BUSINESS COLLEGE LIMITED

Applications for this apprenticeship are being processed by Babington Business College

Contact

Amrit Chahal 07976188072 amrit.chahal@babington.co.uk

Customer service practitioner Level 3

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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