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Customer Service Apprentice Christopher Grice

Within this role, you will gain a range of skills and experience in various departments pivotal to working in the food and beverage industry. You will gain practical experience in the day to day duties involved in carrying out a hospitality role and waiting on, alongside this the provision of excellent customer service.

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Closing date: 24 Oct 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    A range of shifts: Monday - Sunday 8.30am - 4.00pm.

    Total hours per week: 35.00

  • Expected duration

    15 months

  • Possible start date

    26 Oct 2022

  • Date posted

    14 Oct 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties within the role:

  • Waiting on in the restaurant
  • Clearing tables & re- laying
  • Handling deliveries
  • Barista training
  • Serving drinks and hot beverages
  • Providing excellent customer service
  • Preparing food in busy periods
  • Stocking dishwasher when required
  • Restock fridges as required
  • Know the appropriate legislation and regulatory requirements that affect your business And know your responsibility in relation to this and how to apply it when delivering service
  • Know how to use systems, equipment and technology to meet the needs of your customers
  • Understand types of measurement and evaluation tools available to monitor customer service levels
  • Deal with customer conflict and challenges
  • Work as part of a team
  • Receive feedback on performance and use feedback to improve
  • Other duties as required

Requirements and prospects

Desired skills

  • Good communication skills
  • Works well as part of a team

Personal qualities

  • Passionate
  • Willing to learn
  • Driven
  • Reliable
  • Punctual

Desired qualifications

  • A*-D/9-3 maths and English or equivalent at GCSE desirable, but not essential

Future prospects

Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.

About the employer

The Old Wharf tearooms beside the tranquil Hickling Basin.

The tearoom boasts several different areas inside and out. There are many tables on the first floor with idyllic scenes looking out across the water, on the ground floor we have more seating for weary walkers and our four-legged friends to relax. Our venue is used daily, but can be booked for special events & parties. Outside, we have two large seating areas by the waters edge, watch the world go by over lunch.


Christopher Grice


The Basin

Main Street


Melton Mowbray

LE14 3AH

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Training provider


Applications for this apprenticeship are being processed by Nottingham College


Nottingham College Apprenticeship Team

  • Customer Service Practitioner level 2
  • Functional Skills English and maths (Level 2 is required)
  • 15 month duration

Link to Customer Service Practitioner-

Please note that as this is an apprenticeship standard, you will be required to sit an end point assessment. Please refer to above link for more information.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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