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Customer Service and Contact Centre Apprentice MOTOR MARKETING LIMITED

Motor Marketing UK has an exciting opportunity for two Customer Service and Contact Agent apprentices to join their friendly team. You will be part of the pleasant work environment and will be provided with ongoing training and development together with career progression opportunities. To start your career in Customer Service, APPLY NOW!

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Closing date: 10 Oct 2022

Apprenticeship summary

  • Annual wage

    £18,600.00 - £19,500.00

  • Working week

    Monday - Friday with 1 Saturday a month Shifts are as follows 8-4PM, 9-5PM,10-6PM working a total of 37.5 hours with additional overtime when required.

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    11 Oct 2022

  • Date posted

    14 Oct 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001778379

  • Positions

    2 available

You will need to be a good communicator with an excellent telephone manner, have a bright and confident personality, be extremely customer-focused and have excellent organisational skills.

This is a key role within the business as you will be expected to deal with Inbound and outbound calls mainly for the motor industry booking in customers' vehicles for service and MOT work using the DMS/CRM systems provided by the dealerships.

Your duties will include:

  • Talking to customers about products & services – Verbal & Online
  • Inbound & Outbound calls
  • Creating appointments and generating leads
  • Accurately maintaining and updating various IT systems
  • To handle customer enquiries and queries promptly and efficiently
  • Gathering information from asking the right questions
  • Building lasting relationships to ensure repeat business
  • Providing first class customer service
  • Assisting your colleagues when required
  • Representing the company brand effectively and respectfully

This is a fantastic position and opportunity to start your career! APPLY BELOW!


Requirements and prospects

Desired skills

  • Customer focused
  • Self-motivated
  • Previous experience with Kerridge, Drive, Pinnacle (DMS/CRM Systems) - Optional
  • Resilient
  • Target and process driven
  • Confident with outbound calling
  • Conversational & able to build rapport with customers
  • The ability to build & maintain good customer relationships
  • Computer Literate
  • Previous Motor Trade Experience optional

Personal qualities

  • Customer focused
  • Self-motivated
  • Punctual & Committed
  • Reliable & Confident
  • Friendly
  • Confident

Desired qualifications

GCSE in Maths and English (A*-C) or (9-4) or equivalent

Future prospects

Motor Marketing UK are huge supporters of the apprenticeship scheme and they're building for the future. There is availability for progression following the successful completion of the apprenticeship to continue your career in the Marketing and PR Sector!


About the employer

With a passion for delivering results, generating new business and retaining existing clients, Motor Marketing was conceived to help businesses do just that. Fast forward a few years and our results speak for themselves as new and existing partners continue to seek us out to help them in achieving their objectives.

Employer

MOTOR MARKETING LIMITED

Address

Harbour Gate Business Park South Of

Southampton Road

Portsmouth

PO6 4BQ

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Training

Training provider

BOOM TRAINING LIMITED

Applications for this apprenticeship are being processed by Boom Training Ltd

Contact

Lilly Spake 02380004210 hello@boomtrainingltd.co.uk

Customer Service Specialist Standard, which includes:

  • Functional Skills Level 2 in maths and English if required 
  • Excellent Work Experience 
  • End-Point Assessment (EPA)
  • You will be assigned a personal tutor to help guide you through your apprenticeship and your training will be 100% completed in the workplace

www.boomtrainingltd.co.uk

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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