Apprentice IT Systems Administrator EMH TECHNOLOGY LIMITED
This varied role in the technical support team will suit someone who can demonstrate they are reliable, keen to learn, and have good attention to detail. The successful applicant will learn about the main areas of IT infrastructure support, undertaking general support activities.
Closing date: 25 Jun 2022
Total hours per week: 35.00
Possible start date
04 Jul 2022
14 Oct 2021
Level 3 (A level)
Administering, monitoring and supporting internal/external networks, servers, email, database and security systems.
Configuring and setting up new client IT environments.
Scheduling and performing system maintenance tasks.
Analysing systems and making recommendations to improve performance.
Troubleshooting problems, undertaking emergency maintenance and agreeing longer-term remedial actions.
Performing server backup and recovery operations and restarting systems following outages.
Liaising between users, outside suppliers, and other members of the technical team.
IT user administration.
Responding as soon as possible to day-to-day queries from customers that come in via phone, email or online chat.
Keeping customers updated with progress if an issue cannot be resolved straight away.
Providing clear answers and explanations of technical problems to a non-technical audience.
Troubleshooting issues methodically and finding solutions using your own initiative.
Onsite visits to customers for issues that cannot be resolved remotely.
Setting up laptops and desktops for client-specific needs.
Involvement in technical implementation projects on customer sites.
Administering AD, Azure, 365 and other cloud services.
Requirements and prospects
Comfortable working flexibly within a team and on your own.
Strong written and verbal communication skills.
High levels of accuracy and attention to detail.
Ability to prioritise workload and complete tasks to deadlines.
Ability to learn, reliability, team player, calm under pressure.
At least five GCSEs (or equivalent) of grades A*-C (or new grading of 4-9) including Maths, English and IT/Science.
Education up to A-Level standard preferred or alternatively experience of working in a job with responsibility.
While no formal IT qualifications are required, an interest in IT is essential together with a positive, inquisitive attitude.
Things to consider
The right candidate, who has demonstrated their ability, drive and commitment, will be offered a permanent contract on completion of the apprenticeship scheme, ensuring they have further opportunities to continue growing within this company.
About the employer
EMH Technology is an IT Managed Services provider based in Hitchin. We are a growing company and have been in business since 2005. We provide end-to-end IT services for our clients and pride ourselves on providing excellent customer service. We operate in a friendly manner and our focus is delivering for our clients when we say we are going to.
EMH TECHNOLOGY LIMITED
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Applications for this apprenticeship are being processed by Impact Futures
Chelsea Hillis 01753 596 004 firstname.lastname@example.org
- Level 3 Information Communications Technician Apprenticeship Standard
- Functional Skills in maths and English if required
Information communications technician
Level 3 (A level)
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