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Level 3 Digital Support Technician Apprenticeship Brooke Weston Academy

Corby Technical School are looking for a confident and talented individual who wants to be a part of a digital transformation in a school environment. The successful candidate will work alongside their new IT Managed Service partner, RM Education, as part of a large team of onsite and remote engineers

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Feb 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Days and times to be confirmed

    Total hours per week: 37.00

  • Expected duration

    23 months

  • Possible start date

    12 Feb 2022

  • Date posted

    14 Oct 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

The successful candidate will become a member of a highly motivated team and will share their knowledge and passion for technology to teachers, learners and parents through the development and delivery of the computing curriculum and enrichment activities.

The role will consist of two main parts which are:

  • To support and maintain the existing IT infrastructure under the direction of the Managed Service Provider (RM Education)
  • To support staff, students and parents / carers with the development and delivery of the computing curriculum

Your training will be provided by education consultants, trainers, subject experts, and administrative staff dedicated to transforming teaching and learning inside and outside the classroom using educational technology.

Requirements and prospects

Desired skills

  • Passionate for supporting children on their journey towards developing their digital skills of the future
  • Committed towards coaching less experienced colleagues to develop their confidence when using technology in the classroom
  • Creative with digital skills to develop and maintain the internal digital signage, school website and social media presence to reach a wider audience and provide engaging content

Personal qualities

  • A friendly, motivated and organised person with excellent interpersonal skills who will fit well within a group of highly skilled teaching professionals
  • Willing to engage with the team and assist in the preparation and support of technology across the school
  • Motivated to learn how to support the internal IT infrastructure environment in partnership with the IT Managed Service Provider (RM Education) - (managing user accounts, devices, apps, hardware, troubleshooting etc)
  • Willing to support with immediate IT challenges whilst juggling other priorities in the role

Desired qualifications

We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or Functional Skills level 2 in English and Maths. 

Future prospects

This is a great opportunity for you to develop skills that will be perfect for a career in technology. 

Things to consider

Given the work involved working with children in a school setting, all offers are subject to an Enhanced DBS check. 

As a Primary Goal apprentice, you will have access to:

  • Comprehensive pre-apprenticeship induction programme (including health and safety and technical specifics)
  • Level 3 Digital Application Technician apprenticeship standard with 15 half-day training sessions
  • e-learning training materials
  • Specialist vendor and technical certificates
  • Access to practice labs to develop technical competency
  • Knowledge Base
  • Monthly assessor visits and competency checks
  • Support desk (technical and pastoral)
  • Personal Learning and Thinking Skills and Key Skills development
  • Employment Rights and Responsibilities module

Being part of the Primary Goal community will give apprentices access to a range of other apprentices (with varying levels of experience) who can share good practice and offer suggestions and support. Our apprentices love being able to help each other!

Apprentices will have access to specialist industry partners for technology on hand to provide advice and support, access to resources and themed training days.

The Primary Goal portal is an online dashboard that will provide apprentices with a knowledge base to access information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

For more information please visit:

About the employer

For 25 years their mission has been to transform educational performance across their local communities. By providing the best quality teaching, fostering ambition and showing their students that through hard work they can achieve their dreams, they ensure that a Brooke Weston Trust education is life enhancing.

Based in the East Midlands, their family of ten state primary and secondary schools collectively educates more than 7000 students each year. From pre-school to sixth form they are experts in all areas of 3-18 education and have a long history of helping young people move on to the next stage of their lives fully prepared and ready to succeed.

All of their work is guided by their five core values:

  • Ambition for all
  • High expectations
  • Excellent teaching and support
  • Working together
  • Contribution to society.

These values are the bedrock of their Trust and have helped them to establish the area’s top ranking secondary school and one of the country’s first outstanding free schools.

Your training will be provided by Primary Goal, an award-winning training provider specialising in the digital industries.


Brooke Weston Academy


Coombe Road


NN18 8LA

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Training provider

Primary Goal Limited

Applications for this apprenticeship are being processed by Primary Goal Limited


Donnamarie Janes 02475 267595

  • The most common digital office technologies, including collaborative tools, that are used by organisations for internal and external communications
  • Modern digital infrastructure, including computer systems fundamentals, including physical, virtual and cloud, physical systems including hardware peripherals, operating software and software devices; servers; the internet of things; networking fundamentals; virtualisation technologies and cloud
  • The importance of and the technologies for backing up data securely
  • How to apply the processes and procedures for the secure handling of data
  • The concepts and fundamentals of data, including searching, storing, integrating and organising data, the key features and functions of information systems; data formats and their importance for analysis, data entry and maintenance; visualisation and presentation of data, data modelling, relationship modelling and data analysis to identity trends and insights
  • The organisational importance of information security and its management including following policies and procedures and key legislative requirements
  • The major types of threats and risk that apply to any organisation with a working understanding of those that apply to their role and the associated best practice for their own secure working
  • Operational aspects of risk including maintaining steady/state business as usual security principals for individuals and systems including personal data, access identity management. encryption and passwords
  • The individual and company risks, responsibilities and requirements in relation to legislation, professional ethics, privacy and confidentiality and the implications for their role
  • The principles behind an organisation’s digital presence and delivery and the techniques required to maintain this and how to represent and safeguard the brand and reputation in relation to the digital offer
  • How best to communicate using the different digital communication channels and how to adapt appropriately to different audiences
  • The limitations and extent of the internet to be able to connect to, research, locate and access information securely
  • How to plan and organise own learning activities to maintain and develop digital skills
  • The importance of effective time management and the need to prioritise effectively
  • The need for continuous improvement with the application and use of digital technologies and how this benefits the organisation
  • Awareness of current, emerging and fringe digital technologies and how this benefits the organisation

You will also be taught:

  • The most common productivity software applications used to create, update, edit, manage, analyse and present data and information and best working processes
  • The main features and benefits of digital information systems and how these are used to maintain information and to support service delivery and best working practices
  • The basic working practices for productive use and maintenance of business hardware, software and networks
  • Agile methodologies and working practices, continuous innovation with continuous development (CIDC)
  • How organisations incorporate digital technologies into key business functions, such as finance, sales and marketing, operations and HR and the implications for their role
  • How to assist with digital operations and digital change projects
  • How to train and support internal colleagues to make the best use of the organisation’s technology based productivity tools
  • The features and key differences between different data storage systems including the cloud and databases

Apprenticeship standard

Digital support technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Feb 2022