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Medical Centre Customer Support Assistant Apprentice Hollycroft Medical Centre

The purpose of this role is to receive, assist and direct patients in accessing the appropriate service or healthcare profession in a courteous, efficient and effective way. To support all administrative tasks generated by the practice team.

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Closing date: 24 Oct 2021

Apprenticeship summary

  • Weekly wage

    £229.87

  • Working week

    Monday - Friday between 0730 - 1830

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    01 Nov 2021

  • Date posted

    11 Oct 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001777315

  • Positions

    1 available

Receive, assist and direct patients in accessing the appropriate service or healthcare profession in a courteous, efficient and effective way. To support all administrative tasks generated by the practice team.

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.

Main duties will include:

  • Dealing with incoming/outgoing calls
  • Processing prescriptions/new patient registrations
  • Dealing with tasks from clinicians i.e. informing patients of test results
  • Enter information onto patient notes, ensuring it is clinically relevant

Requirements and prospects

Desired skills

  • Good communication
  • Good work ethic
  • Able to manage a busy schedule

Personal qualities

  • Professionalism
  • Confident
  • Organised
  • Open minded
  • Punctual

Desired qualifications

  • GCSE E/2 or above (or equivalent) including maths and English

Future prospects

Job opportunities reviewed as/when opportunities arise for apprentice to be employed, post apprenticeship.

Things to consider

Ideally, the candidate would be able to travel across both Barwell and Hinckley surgeries to support the team.


About the employer

Barwell and Hollycroft medical centre are offer a variety NHS services to patients. Sites based in Barwell and Hinckley. 

Employer

Hollycroft Medical Centre

Address

5 Clifton Way

Hinckley

LE10 0XN

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Additional location information

Apprentice will ideally work across both Barwell and Hinckley surgeries.

Training

Training provider

NORTH WARWICKSHIRE AND HINCKLEY COLLEGE

Applications for this apprenticeship are being processed by North Warwickshire & South Leicestershire College

Contact

Jacob Davies jacob.davies@nwslc.ac.uk

  • Diploma in Customer Service level 2 (delivered within the workplace)
  • Functional Skills (if required)
  • Business Skills (optional)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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