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Apprenticeship in Customer Service/Front of House - The Holy Pundit VASUDEVA LTD

The Holy Pundit is a stylish authentic Indian restaurant and wine bar located in Hythe. They are looking for someone who can meet and greet customers, serve food and drinks and assist in cleaning the restaurant

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Closing date: 04 Jun 2022

Apprenticeship summary

  • Weekly wage

    £144.30

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Tuesday - Saturday, 17:30 - 23:00

    Total hours per week: 30.00

  • Expected duration

    12 months

  • Possible start date

    18 Jun 2022

  • Date posted

    12 Oct 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001776607

  • Positions

    1 available

The Holy Pundit is a stylish authentic Indian restaurant and wine bar located in Hythe. They are looking for someone who can meet and greet customers.

Duties will include:

  • Take bookings
  • Answer Phone
  • Serve food and drinks
  • Assist in cleaning the restaurant

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace.

These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type. 

Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.


Requirements and prospects

Desired skills

  • Use appropriate communication skills
  • Use Influencing skills 
  • Organise yourself & workload to meet deadlines
  • Demonstrate patience and calmness when dealing with customer conflict & challenge

Personal qualities

  • Smart dress code
  • Quick learner
  • Work well in a team

Desired qualifications

  • Minimum Level 1 in maths & English or equivalent

Future prospects

  • This employer is looking for the apprentice that they recruit to sustain a long term career with them & the chance to develop and progress to fulltime employment
  • Once fully qualified, customer service practitioners  in the UK earn on average from £17,585 -£25,000  per year

Things to consider

From the 1st April 2021 the National Minimum Wage rate (NMW) for apprentices  increased to £4.30 for young people aged 16-18 and those aged over 19 in the first year of their Apprenticeship. The new NMW applies to time working plus time spent training as this is also part of the Apprenticeship. Anyone not covered by the age category above will be entitled to the NMW appropriate to their age.

Training on the Apprenticeships Programme for 16 to 18 year olds is a priority and fully-funded by Government.

Training for Apprenticeships for those over this age is part funded, with employers expected to make a 5% contribution for all learners that are 19+

Please note,  The dates as entered for the interview/start dates for this opportunity are to be used as a guide and interviews will take place as close to this date as is reasonably practical for the employer followed by a start date offered by the employer.

You will also be required to complete  Pre-screening interview either over the phone or online one of TNB Skills Training advisers will email or call you before your details are passed to the employer to ensure you meet their criteria so please expect a call  


About the employer

A stylish Authentic Indian restaurant & wine bar. Our philosophy is to create buzz by bringing the authentic taste to your normal curry and bringing local fresh ingredients to your plate. We take our food very seriously. Our owner and wellknown Indian Chef Saurav Chakraborty use only the finest ingredients sourced locally from the most reputable butchers, fishmongers, greengrocers, and internationally from carefully sourced specialist food suppliers. He uses homemade spice paste and powder to enhance and create the most authentic and unique food from all over India.

Employer

VASUDEVA LTD

Address

The Hythe Imperial Hotel

Princess Parade

Hythe

CT21 6AE

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Training

Training provider

TNB Skills Training

Applications for this apprenticeship are being processed by That Nail Place Ltd

  • Customer Service Practioner Level 2 Apprenticeship Standard
  • Level 2 maths & English

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

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