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Apprenticeship in Customer Service/Front of House - The Bell Inn Bell Inn

The Bell Inn is in the heart of Hythe, it is a beautiful Pub with an amazing team. We are looking for someone to join us who is as passionate as we are, about ensuring our guests have the best customer service possible.

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Closing date: 04 Jun 2022

Apprenticeship summary

  • Weekly wage

    £144.30

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Sunday 12:00 - 23:00

    Total hours per week: 30.00

  • Expected duration

    12 months

  • Possible start date

    18 Jun 2022

  • Date posted

    12 Oct 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001776562

  • Positions

    1 available

In this role, you genuinely are the 1st and last impressions, so you need to love people, build relationships, and make them smile by going the extra mile. This is a front of house role dealing with customers’.

Daily tasks to include

  • Answer phone/making  bookings
  • Taking food/drink orders
  • Serving food & drinks
  • Clearing tables
  • Filling up stock 
  • Assisting team when needed

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace.

These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type. 

Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

 

 


Requirements and prospects

Desired skills

  • Demonstrate patience and calmness when dealing with customer conflict and challenge
  • Appropriate communication skills
  • Influencing skills 
  • Able to organise oneself

Personal qualities

  • Smart dress
  • Good people skills
  • Fast learner

Desired qualifications

Minimum Level 1 in maths & English or equivalent.

Future prospects

This employer is looking for the apprentice that they recruit to sustain a long term career with them & the chance to develop and progress to full time employment.

Once fully qualified, customer service practitioners  in the UK earn on average from £17,585 -£25,000  per year.

Things to consider

From the 1st April 2021 the National Minimum Wage rate (NMW) for apprentices  increased to £4.30 for young people aged 16-18 and those aged over 19 in the first year of their Apprenticeship. The new NMW applies to time working plus time spent training as this is also part of the Apprenticeship. Anyone not covered by the age category above will be entitled to the NMW appropriate to their age.

Training on the Apprenticeships Programme for 16 to 18 year olds is a priority and fully-funded by Government.

Training for Apprenticeships for those over this age is part funded, with employers expected to make a 5% contribution for all learners that are 19+

PLEASE NOTE: The dates as entered for the interview/start dates for this opportunity are to be used as a guide and interviews will take place as close to this date as is reasonably practical for the employer followed by a start date offered by the employer.

You will also be required to complete  Pre-screening interview either over the phone or online one of TNB Skills Training advisers will email or call you before your details are passed to the employer to ensure you meet their criteria so please expect a call  


About the employer

The Bell is believed to be the oldest in the town, and was the ancient harbour pub when Hythe was a flourishing port. We are located in the heart of Hythe with lots of B & B’s and hotels nearby. It is co-owned by Rahul Pancholi & Saurav Chakraborty.

Employer

Bell Inn

Address

1

Seabrook Road

Hythe

CT21 5NB

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Training

Training provider

TNB Skills Training

Applications for this apprenticeship are being processed by That Nail Place Ltd

  • Apprenticeship Standard - Customer Service Practitioner
  • Level 2 Functional skills in English & maths

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

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