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Apprentice Hospitality Supervisor HAREWOOD PROVISIONS COMPANY LIMITED

We are recruiting a Level 3 Hospitality Supervisor apprentice to support the growth of our business. This is an exciting opportunity for an Apprentice to gain many new skills alongside study/college, and to progress a career in the Hospitality and Tourism industry.

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Closing date: 30 Oct 2022

Apprenticeship summary

  • Weekly wage

    £168.35

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    4 days out of 7 – mainly mid-week daytime shifts although opportunities to work on a weekend may arise. Shift TBA

    Total hours per week: 35.00

  • Expected duration

    16 months

  • Possible start date

    07 Nov 2022

  • Date posted

    08 Oct 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001776171

  • Positions

    1 available

To assist the Housekeeping team with self-catering Holiday cottage changeovers:

  • Making beds and cleaning all areas according to Harewood Holidays SOP ‘s To assist the back office team

Including:

  • Answering to phone
  • Processing bookings
  • Assisting with general admin tasks
  • Assist guests with queries and requests
  • Assist the Hospitality manager to deliver an outstanding guest experience Set up areas for food and drink service in Harewood Estate event spaces which include The Hovels and The garden Lodge
  • Producing coffees other hot drinks
  • Serving drinks and food to customers
  • Clearing and cleaning tables
  • Serving as range of both soft beverages and Alcoholic
  • Assisting Washing up where needed
  • Providing exceptional customer service
  • Adhering to standards of service set out by the front of house team

Requirements and prospects

Desired skills

  • Good teamwork ethic
  • Strong communication skills
  • The ability to work under pressure in a fast paced environment
  • Organised multitasker
  • Accuracy when dealing with bookings and other radmin

Personal qualities

  • A willingness and desire to learn
  • Take pride in own role through an enthusiastic and professional approach to tasks
  • High standards of cleanliness and hygiene
  • Punctuality and reliability is a must

Desired qualifications

  • No previous qualifications required
  • Level 1 functional skills in maths and English must be achieved prior to gateway and the learner must also attempt their level 2 maths and English exams
  • Functional skills does not apply if the apprentice already holds a grade A-C in both English and maths

Future prospects

  • The possibility of securing a permanent position. We pride ourselves in supporting our staff to achieve promotion within the business

Things to consider

  • Location of the Holiday Cottage and travel arrangements to support The role involves standing up for the duration of the shift and is hard work and can be fast paced as deadlines must be achieved
  • Please review the current Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

About the employer

Harewood Estate lies nestled between Leeds and Harrogate, set in sweeping Yorkshire landscape designed by Lancelot “Capability” Brown. The Estate has a diverse range of business interests including a portfolio of 9 self-catering Holiday Cottages, food production and hospitality among others. The Estate is currently owned by Davis Lascelles, 8th Earl of Harewood. His son Ben is the director of the Estate and son Eddy is director of the Harewood Food and Drink project, set up to promote the best local produce including everything that is reared and grown on the Estate itself.

Employer

HAREWOOD PROVISIONS COMPANY LIMITED

Address

Harewood Yard

Leeds

LS17 9LF

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Training

Training provider

Luminate Education Group

Applications for this apprenticeship are being processed by Leeds City College

Contact

Leeds City College 0113 284 6464 apprenticeships@leedscitycollege.ac.uk

By the employer, whilst working alongside your colleagues and college one day per week. Length of Programme 16 months (inclusive of 3 months end point assessment). Hospitality supervisor Level 3 apprenticeship standard 

Mode of delivery:

  • Day release at the Printworks campus All hospitality team members must have the following introductory knowledge Understand what hospitality means the culture of the industry and why delivering a customer experience to meet and exceed customer’s expectations is so important to hospitality businesses
  • Appreciate the importance of hospitality behaviours such as personal conduct, being adaptable, using initiative and communicating with a diverse range of people. Know the range of businesses and establishments that make up the hospitality industry, their differences and similarities and the variety of job roles and progression opportunities that are available
  • All hospitality team members must have the following core hospitality knowledge, skills and behaviours Customer Business People First line supervision / Team leading They must then select from one of the following specialist function Housekeeping Food and Beverage service

Apprenticeship standard

Hospitality supervisor

Level 3 (A level)


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