Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Guest Reservations Apprentice WILDES MANSION LIMITED

Our fantastic people help to make every moment count for our guests, creating memories which are unrivalled, exceptional, and individual. We recognise that it is the people who work at Wildes Hotel who make our guests’ visits truly special. We are keen to hear from exceptional individuals who are passionate about service delivery.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Jan 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Sunday - Rota based on 8:00am to 10:00pm

    Total hours per week: 40.00

  • Expected duration

    13 months

  • Possible start date

    07 Feb 2022

  • Date posted

    06 Oct 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    6 available

Responsibilities of a Reservations Apprentice will need to:

  • Provide an efficient & professional service at all times & deal with guest inquiries either by email, telephone, letter, or verbal
  • Accurately take & input Hotel Reservations into the in-house booking system
  • Be responsible for the accuracy of all administration of bookings
  • Take payments for room, table bookings and events reservations
  • Be willing to be part of a dedicated team.

Requirements and prospects

Desired skills

  • Ability to communicate with team members in a professional but friendly manner
  • Good organisational and planning skills
  • Ability to work with others
  • Be adaptable and ready to support other team members across the business
  • Articulate and approachable
  • Have a friendly and positive disposition

Personal qualities

  • Energetic, driven, and positive
  • Pleasant personality
  • Enthusiasm and commitment to the work-based learning route
  • Creative flair with an attention to detail
  • Presentable
  • A passion for hospitality 
  • Punctual, reliable, and trustworthy.

Desired qualifications

No qualifications are required but 5 GCSEs at grades A*-C/9-4 (or equivalent) would be beneficial however not essential.

Future prospects

We commit to a team charter which ensures we recruit and retain the very best individuals within our industry. We believe an investment in training and development is paramount to ensure our team have the skills required to help us achieve our goals.

Things to consider

Working in a busy environment Location of business Transportation to and from work.

About the employer

Wildes Hotel Chester is a Luxury Boutique Hotel & Spa set in the centre of Chester. Specialising in high quality accommodation and featuring a restaurant, bar and private dining room.




34 Booth Mansion



You must have JavaScript enabled to view a map of the location


Training provider

W Academy & Education

Applications for this apprenticeship are being processed by Wildes Education


Phil Stevenson 07867 455 995

Hospitality Team Member Apprenticeship Standard Level 2 Route: Reception

Functional skills in maths and English (if required)

End-Point Assessment (EPA)

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

Employer's Application Instructions

If you are interested in applying for this vacancy then please click on the 'Apply Now' link and complete our Application Form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Jan 2022