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IT Level 4 Network Engineer Apprentice ERGO COMPUTING UK LIMITED

The On Site Support Engineer is a 2nd Line role responsible for supporting Ergo’s customer base across a geographic area centered around Norfolk. This is a great opportunity for the right candidate.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Feb 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday – Remote working and travel to client sites. Typical working day 8:30am to 4:30pm. (There may be some flexibility required when working around client requirements)

    Total hours per week: 37.50

  • Expected duration

    24 months

  • Possible start date

    12 Feb 2022

  • Date posted

    06 Oct 2021

  • Apprenticeship level

    Level 4 (Higher national Certificate)

  • Reference number


  • Positions

    1 available

  • Check that customers have a valid support contract and what is included within the scope of their Support Agreement (SA)
  • Take ownership of customer ICT issues and perform a technical diagnosis (remotely & onsite) to find a solution
  • Escalate support calls to the relevant person if a solution has not been found within an agreed timeframe set by Ergo
  • Contribute to KPI reports produced by the team for Ergo’s Infrastructure support customers as required
  • Provide support to internal staff on Ergo ICT Infrastructure as required
  • Create, Publish and Maintain both System Documentation and Knowledge Base articles for our customers
  • Ensure that Change Control procedures and documentation are used for re-configuration of Customer ICT Infrastructure(s)
  • Liaise with customers to clarify the technical implementation details for delivery of SME solutions
  • Record support calls received by Telephone/Email/Web/verbal into our Helpdesk Software with detailed information on the customer ICT issue

Requirements and prospects

Desired skills

  • Good communication skills
  • Relevant experience in an IT and/or networking related role
  • Experience in a technical support environment

Personal qualities

Technical knowledge of:

  • WAN and LAN networking technologies
  • Fault finding and technical troubleshooting
  • Networking infrastructure- switching, routing and firewall

Desired qualifications

  • Must have GCSE C/4 grades or equivalent in English and maths
  • Must have IT specific qualification at either A-level or Level 3 Apprenticeship, or other relevant qualifications

Future prospects

This is a great opportunity for you to develop skills that will enhance your career in IT. With a Primary Goal apprenticeship, you will gain the knowledge to be able to move into a technical or curriculum-focused role. The opportunities are immense!

About the employer

Ergo UK Computing Ltd are a well-established, fast-growing company that specialises in providing IT support and services to schools across the country. Today they work in partnership with Local Authority, Free Schools and Multi-Academy Trusts across all phases. They deliver technical support, CPD, e-safety, safeguarding, strategic advice and guidance, consultation, broadband and VOIP telephone systems.

Their apprentices are a huge part of the services they provide to schools; representing the company and providing invaluable on the ground support, backed by their specialist technicians to ensure a seamless and high-quality service.




Po Box 324



NR10 3WA

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Training provider

Primary Goal Limited

Applications for this apprenticeship are being processed by Primary Goal Limited


Donnamarie Janes 02475267595

  • Comprehensive digital pre-apprenticeship induction programme (including health and safety, safeguarding, PREVENT, technical and curriculum specifics)
  • Level 4 Network Engineer apprenticeship standard
  • e-learning training materials
  • Specialist vendor and technical certificates- e.g. CompTIA
  • Access to practice labs to develop technical competency
  • Monthly assessor visits and competency checks
  • Support desk (technical and pastoral)
  • Functional skills if needed
  • Personal Learning and Thinking Skills and Key Skills development
  • Employment Rights and Responsibilities module

You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions and support. Our apprentices love being able to help each other!

As one of our apprentices you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support.

Apprenticeship standard

Network engineer

Level 4 (Higher national Certificate)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Feb 2022