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Apprentice Business Administrator Croston Plumbing & Heating Ltd

Taking calls, booking jobs into the diary and allocating to engineers. Updating client databases and quote conversion spreadsheets. Dealing with walk in customers in the showroom. Preparation (for review) of customer quotations.

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Closing date: 31 Jan 2022

Apprenticeship summary

  • Weekly wage

    £150.50 - £192.50

  • Working week

    Mon – Fri 9-5 Alternate Saturdays 10-4 with a day off during the week. Shifts to be confirmed.

    Total hours per week: 35.00

  • Expected duration

    19 months

  • Possible start date

    07 Feb 2022

  • Date posted

    05 Oct 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

  • Prepare showroom on working days for 9am i.e switch on mirror lights, ensure today (10am on Saturdays)
  • Manage calls / customers in showroom for CPH, CPH Bathrooms and DRS.
  • Manage diary and engineer job allocation
  • Arrange other trades on Bathroom sites as required
  • Send out job allocation
  • Take 25% deposits to secure start date of jobs
  • Call customer on job commencement to take 50% deposit payment
  • Call customer on Friday of job commencement to ensure job going smoothly - keep in touch calls
  • Must respond to customer telephone / email queries and specific tasks provided by SG and WG within 4 hours
  • SG and WG to be cc’d into all correspondence
  • Ensure showroom is tidy (eg tile boards / samples tidied away, brochure stands stocked, mirror lights and TV on)
  • Consistent focus on customer service. Ensure helpful to customers at all times. Customer facing / customer service role, so attitude is key.
  • Maintain boiler reminder and landlords gas safety check database on a monthly basis – i.e. adding new customers monthly (text reminder service)

Requirements and prospects

Desired skills

  • Confident in handling phone calls
  • Strong organisational skills
  • Good Microsoft Office (particularly excel), Outlook and internet search skills
  • Ability to work under pressure and to deadlines
  • Ability to perform basic maths (ie VAT)

Personal qualities

  • Confident
  • Pro-active and willing ‘can do attitude’
  • Team player

Desired qualifications

5 x GCSE A*-D /  9-3 which must include GCSE English at   A*-B / 9-5 and Maths at   A*-B / 9-5 or equivalent.

Future prospects

 Full time job within the company.

Things to consider

Please note that the wage will have a view to be reviewed after 6 months.

In order to progress your application, we will require you to complete additional paperwork and complete a BKSB assessment. The information will be sent via email if you meet the entry requirements set by the employer and linked training provider for the vacancy. Please check your junk mail whilst the vacancy is open.

Until we receive the above, we are unable to progress your application so please monitor your emails. 

For more information on the NMW, please visit:

About the employer

We are a plumbing depot and bathroom showroom located in Eccleston. we offer domestic and commercial, plumbing, gas and bathroom supply and installation.


Croston Plumbing & Heating Ltd


Grove Mill Unit G

Grove Park Industrial Estate, The Green



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Training provider


Applications for this apprenticeship are being processed by Runshaw College


Kirsty Gregory

You will be working towards the following qualification/standard:

Business Administrator – Level 3

This includes:

  • Main Learning Objectives – Support a business administrator’s role in the workplace, principles of business administration, managing performance, communication in a business environment, project management, ICT for business.
  • Functional Skills (if required)
  • EPA (End Point Assessment) – Towards the final few months of the apprenticeship you will complete your End Point Assessment. This includes a knowledge test, portfolio-based interview and a project/improvement presentation. All assessment methods will be conducted and graded by an independent EPAO.

This Apprenticeship is completed within the workplace. You will be assessed through written work and observation throughout your training. You will be given time by your employer to complete portfolio work, attend training, workplace shadowing and any other opportunities to develop your skills and knowledge.

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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