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Apprentice Office Assistant Direct Heating Installations Ltd

Assisting with the daily running of a small heating and plumbing business working with Sage accountancy software. Using Excel spreadsheets, google calendar. Taking incoming calls and making outgoing calls. Managing engineer’s diaries and workloads.

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Closing date: 24 Jul 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday Shifts TBC

    Total hours per week: 30.00

  • Expected duration

    15 months

  • Possible start date

    01 Aug 2022

  • Date posted

    04 Oct 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Looking for an assistant to help with the following:

  • Taking enquires
  • Using the diary system effectively
  • Emailing customers
  • Sending engineers work schedules
  • Using Sage accountancy system to in put sale invoices and purchase invoices
  • Allocating payments
  • Liaise with merchants regarding ordering goods
  • Preparing supplier accounts for payment

Requirements and prospects

Desired skills

  • Time keeping essential
  • Good telephone manner
  • Punctual

Personal qualities

  • Team player
  • Working off own initiative essential
  • Willingness to learn

Desired qualifications

Grades A to C desireable or equivalent

Future prospects

Possible full time position following apprenticeship to the right candidate

Things to consider

Please review the current Apprenticeship National Minimum Wage guide (ANMW):

About the employer

Direct Heating Installations are a family run plumbing company based in Leeds. We offer Boiler installations, repairs and servicing. Our team of Gas Safe registered installers offer exceptional customer service and we’re big enough to cope and small enough to care. We are Worcester Bosch accredited installers and offer a 10 and 12 year warranty on all Worcester products. We also offer Underfloor Heating Installation and Bathrooms.


Direct Heating Installations Ltd


Units 7 & 8


LS12 3UF

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Training provider

Luminate Education Group

Applications for this apprenticeship are being processed by Leeds City College


Leeds City College 0113 2846464

Units of study

  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Product and service knowledge
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge
  • Developing self
  • Being open to feedback

Team working Functional Skills qualifications:

  • Level 1 Functional Skill in English
  • Level 1 Functional Skill in maths
  • Level 1 Functional Skill in ICT + Employment Rights and Responsibilities

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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