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IT Solutions Apprentice Citytalk Group Ltd

Our client is looking for a motivated and enthusiastic IT Apprentice to join a vibrant and ever growing team. Are you logically and technically minded? Do you want to achieve qualifications whilst gaining real life workplace experience through an Apprenticeship with JBC Skills? If so, apply now!

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Closing date: 20 Jan 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday 9am - 5pm

    Total hours per week: 37.50

  • Expected duration

    16 months

  • Possible start date

    22 Jan 2022

  • Date posted

    01 Oct 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

This opportunity is to support the business and its customers in IT advice and guidance, answering support calls and to manage response times, assisting the IT team.

Duties are listed below, and this list is not exhaustive:

  • Answer and support customer and client queries on incoming calls and emails, working towards the businesses service levels
  • Entering data into the support desk and assisting the technical team to manage response times according to service level agreements
  • Taking responsibility for resolving first line queries (including but not exhaustive to):  password resets, creating new mailboxes and first line hardware/software diagnostics
  • Site visits with large customers where applicable
  • Attending IT meetings
  • Attending relevant in-house and external product training, including the businesses own cloud solution software and using other Microsoft products such as: Office 365 and SharePoint 

Requirements and prospects

Desired skills

  • Logical and creative thinking skills
  • Analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • A thorough and organised approach to work

Personal qualities

  • Ability to communicate effectively with people at all levels
  • Ability to work on own initiative or without direct supervision
  • Ability to work as part of a team
  • Develop the ability to work under pressure and be flexible where needed
  • A strong interest in technology
  • Be conscientious, smart, and professional
  • Ability to manage and complete a portfolio of documentation

Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

Future prospects

Successful completion of a Level 3 IT Technician apprenticeship.

Potential full-time employment offer. 

Things to consider

JBC Skills Training Ltd reserve the right to remove this advert any time before the closing date.

We may close this vacancy before the advertised Closing Date, so interested candidates should apply as soon as possible.

About the employer

Citytalk Communications are an award-winning provider of Telecoms, IT & Security solutions to businesses across the UK. We’re an innovative and growing technology company that installs and maintains unified communications solutions to various vertical markets.


Citytalk Group Ltd


Hewgate House

Rabans Lane


HP19 8RT

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Training provider

JBC Skills Training Limited

Applications for this apprenticeship are being processed by JBC Skills Training Limited


Andrea Thomas 07534934673

IT Solutions Technician Level 3 Apprenticeship Standard:

The Level 3 IT Solutions Technician programme is designed to provide the knowledge and skills to develop, implement and maintain complete IT solutions, including their hardware infrastructure. IT Solutions Technicians apply a professional methodology or framework to gather and analyse the requirements in order to design, develop, test and implement the most appropriate IT solutions.

This programme offers two pathways that provide the underpinning knowledge and skills in either a Hardware Solutions role or a Software Solutions role.

The structured part of your apprenticeship training will be provided by JBC Skills Training, we are a specialist technical IT training provider.

You will also learn on-the-job, working alongside experienced colleagues.

Apprenticeship standard

IT solutions technician

Level 3 (A level)

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