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Customer Service Assistant Apprentice East Coast Designed Kitchens & Bedrooms Ltd

We would like an apprentice to progress into the position and join our small team.

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Closing date: 28 Jan 2022

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, times to be confirmed.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    14 Feb 2022

  • Date posted

    01 Oct 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001772571

  • Positions

    1 available

To deliver:

  • High quality products and services 
  • Customer Satisfaction
  • To maintain computer records and data 
  • Checking and updating stock
  • Social media and marketing 
  • Assisting the rest of the team with tasks
  • Ability to work calmly and understand customers needs
  • Liaison to fulfil requirements 

Requirements and prospects

Desired skills

  • Organised
  • Ability to cope under pressure
  • Good telephone manner
  • A good communicator 
  • Social media skills

Personal qualities

  • Pleasant manner 
  • Reliable 
  • Positive 
  • Keen to learn 

Desired qualifications

The entry qualifications for the Level 2 Customer Service Apprenticeship are four GCSEs at grade 3 or above (Old GCSE grade D or above) including English and Maths or Functional Skills English and Maths at Level 1 or above (or equivalent).

Future prospects

To progress in our company and gain more responsibility.

Things to consider

We are a small team in a home working environment.


About the employer

East Coast are a busy online retailer, offering excellent customer service and reliability. Trading for over 20 years, we have a great reputation. Employing three fulltime members of staff and two part time members. 

Employer

East Coast Designed Kitchens & Bedrooms Ltd

Address

Butterfields

Church Road

Boston

PE22 0NX

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Training

Training provider

BOSTON COLLEGE

Applications for this apprenticeship are being processed by Boston College

Contact

The apprenticeships Team 01205205524 apprenticeships@boston.ac.uk

The Apprenticeship consists of several elements, which have been identified by employers as an appropriate set of skills to operate in their chosen job role.

These elements are:
Maths - Level 1 or Level 2 Functional Skills, unless an equivalent qualification has already been achieved.

English - Level 1 or Level 2 Functional Skills, unless an equivalent qualification has already been achieved.

Vocational Element (Knowledge) - most Apprenticeship include off-the-job study for a technical certificate which is usually done at College.

Vocational Element (Competence) - all Apprenticeships include on-the-job training and assessment leading to a competence based vocational qualification.

On some Apprenticeships, the knowledge and competence elements are combined into one qualification.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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