Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service Assistant Apprentice East Coast Designed Kitchens & Bedrooms Ltd

We would like an apprentice to progress into the position and join our small team.

Sign in to apply

Closing date: 28 Jan 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, times to be confirmed.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    14 Feb 2022

  • Date posted

    01 Oct 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

To deliver:

  • High quality products and services 
  • Customer Satisfaction
  • To maintain computer records and data 
  • Checking and updating stock
  • Social media and marketing 
  • Assisting the rest of the team with tasks
  • Ability to work calmly and understand customers needs
  • Liaison to fulfil requirements 

Requirements and prospects

Desired skills

  • Organised
  • Ability to cope under pressure
  • Good telephone manner
  • A good communicator 
  • Social media skills

Personal qualities

  • Pleasant manner 
  • Reliable 
  • Positive 
  • Keen to learn 

Desired qualifications

The entry qualifications for the Level 2 Customer Service Apprenticeship are four GCSEs at grade 3 or above (Old GCSE grade D or above) including English and Maths or Functional Skills English and Maths at Level 1 or above (or equivalent).

Future prospects

To progress in our company and gain more responsibility.

Things to consider

We are a small team in a home working environment.

About the employer

East Coast are a busy online retailer, offering excellent customer service and reliability. Trading for over 20 years, we have a great reputation. Employing three fulltime members of staff and two part time members. 


East Coast Designed Kitchens & Bedrooms Ltd



Church Road


PE22 0NX

You must have JavaScript enabled to view a map of the location


Training provider


Applications for this apprenticeship are being processed by Boston College


The apprenticeships Team 01205205524

The Apprenticeship consists of several elements, which have been identified by employers as an appropriate set of skills to operate in their chosen job role.

These elements are:
Maths - Level 1 or Level 2 Functional Skills, unless an equivalent qualification has already been achieved.

English - Level 1 or Level 2 Functional Skills, unless an equivalent qualification has already been achieved.

Vocational Element (Knowledge) - most Apprenticeship include off-the-job study for a technical certificate which is usually done at College.

Vocational Element (Competence) - all Apprenticeships include on-the-job training and assessment leading to a competence based vocational qualification.

On some Apprenticeships, the knowledge and competence elements are combined into one qualification.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.