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Receptionist/Legal Assistant Apprentice Serjeant & Son

Serjeant & Son is one of the oldest firm of solicitors in the country yet is modern in its approach. We foster a supportive collegiate environment and offer a structured career path. We use cloud-based technologies which allow flexibility of working. There is a customer service apprentice vacancy in our Thetford office.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Feb 2022

Apprenticeship summary

  • Weekly wage

    £159.10

  • Working week

    Monday - Friday, 9.00am - 5.00pm (with one hour lunch break)

    Total hours per week: 37.00

  • Expected duration

    17 months

  • Possible start date

    14 Feb 2022

  • Date posted

    01 Oct 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001772406

  • Positions

    1 available

Day to day duties to include:

  • Ability to deal with clients face-to-face in a polite and efficient manner, as first point of contact within the firm
  • Quoting costs for our services, making appointments and booking meeting rooms
  • Certifying clients' ID when attending office
  • Providing teas and coffees for clients when required
  • Taking payments either by card/cash or cheque and identifying correct client
  • Taking telephone calls, transferring to relevant person and taking detailed messages where required
  • Opening new matters on LEAP Practice Management database and producing standard letters in line with company policy
  • Distribution of post on daily basis once checked by Partner and scanned to relevant matters
  • Keeping files up-to-date in line with company policy
  • Following company procedure regarding filing of Wills, LPAs, and Deeds, and their collection by clients in line with GDPR Policy
  • Ensuring client confidentiality is observed at all times. Following procedure for closure of files
  • General office duties, including photocopying and scanning, when required

Requirements and prospects

Desired skills

  • Good telephone manner
  • Able to work under pressure
  • The ability to multi task

Personal qualities

  • Good sense of humour
  • Willingness to learn
  • Polite 

Desired qualifications

  • GCSE Grade 4 or above in maths and English (or equivlent)

Future prospects

  • This Apprenticeship can lead on to a Paralegal Apprenticeship for the right candidate

Things to consider

  • The job will involve detailed computer work

About the employer

Serjeant & Son is one of the oldest firm of solicitors in the country yet is modern in its approach. We foster a supportive collegiate environment and offer a structured career path. We use cloud-based technologies which allow flexibility of working. 

Employer

Serjeant & Son

Address

Serjeant & Son Solicitors, Kings House, King Street

THETFORD

IP24 2AP

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Training

Training provider

WEST SUFFOLK COLLEGE

Applications for this apprenticeship are being processed by West Suffolk College

Contact

Jo Pine jo.pine@wsc.ac.uk

  • Customer Service Practitioner Level 2 Apprenticeship

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

If you are interested in applying for this vacancy then please click on the 'Apply Now' link and complete our Application Form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Feb 2022