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Customer Service Apprentice MITCHAM ARC LIMITED

Fix Auto are offering a fantastic opportunity for an Apprentice Customer Service Technician join their busy workshop in Mitcham. Learning how to provide industry leading services to customers.

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Closing date: 10 Feb 2022

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8:30am 4:30pm

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    17 Feb 2022

  • Date posted

    30 Sep 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001771898

  • Positions

    1 available

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment. What will I be doing? The programme covers the technical and practical needs for todays motor vehicle retail customer service industry. You will cover: A Service Advisor will have direct contact with customers, initially booking them in for work to their vehicles and then informing them of any additional repairs required. A qualified apprentice will be able to:

  •  Be a confident first and last point of contact with customers
  •  Take customer bookings and scheduling services and repairs
  • Communicate effectively with both customers and the vehicle technicians
  •  Manage customer complaints
  • Offer advice and guidance for vehicle care, warranty retention and warranty claims
  • Sales/advice for accessories and modifications
  • Collate information for CSI As a Parts Advisor an apprentice will be responsible for ordering, selling and managing stock control on vehicle parts.

Once the apprenticeship is complete they will be able to:

  •  Take orders from customers both face to face and over the phone
  •  Maintain an ordered stock room and find parts from stock
  •  Raise invoices
  •  Liaise with other members of staff
  •  Customers may include members of the public, service departments of dealerships, and garages
  •  Advise on accessories and modifications

Requirements and prospects

Desired skills

Excellent communication skills; computer literate; have a keen interest in and knowledge of the motor vehicle industry; meticulous attention to detail; the willingness to also undertake basic duties as part of training.

Personal qualities

Excellent communication skills; passionate about the automotive industry; forward thinking and keen to learn with an interest in development and progression; take a pride in appearance; hardworking; punctual; reliable; ability to use own initiative; must have a can do attitude; polite and courteous.

Desired qualifications

4 GCSEs at A* - D / 9 to 3 including Maths and English Language (or equivalent).

Future prospects

Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company.


About the employer

Fix Auto Mitcham is an expert in car body repair and collision repair for all types of vehicles. Our body shop in Mitcham guarantees your cars body repair for life. Being part of Fix Auto's international network of body shops, we have established a reputation respected by many insurers. If you are from Mitcham or elsewhere, call or visit our repair centre in Mitcham for a free estimate on any accident repair or car body repair. 

Employer

MITCHAM ARC LIMITED

Address

8

Wandle Way

Mitcham

CR4 4NB

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Training

Training provider

NOTTINGHAM COLLEGE

Applications for this apprenticeship are being processed by Nottingham College

Contact

Nottingham College Apprenticeship Team

The programme for the Customer Service (Parts Pathway) Apprenticeship incorporates underpinning knowledge delivered in partnership and managed by EMTEC College. Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their apprenticeship Regular review and welfare visits from appointed assessors who will observe all evidence opportunities that occur naturally in the workplace

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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