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IVECO Parts Consultant Apprenticeship Vehicle & Operator Services Agency

Remit are recruiting on behalf of South West Truck & Van who have a fantastic opportunity for an enthusiastic individual to kick start their career and join their skilled team as a Heavy Vehicle Technician. If you are interested, apply now!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Jan 2022

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday. Shifts TBC

    Total hours per week: 40.00

  • Expected duration

    24 months

  • Possible start date

    30 Jan 2022

  • Date posted

    28 Sep 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001770749

  • Positions

    1 available

Working within the Parts Department, you will be the first point of contact for our customers over the telephone and in branch so its vital they have a welcoming experience. Our customers expect a high level of service and parts expertise and we dont like to disappoint!

Working as part of a team, the Parts Advisor role will be both demanding and rewarding. You will be an essential contact with Sherwood Truck and Van's Workshop Teams and external customers. You will need to build rapport with peers and customers to provide an excellent service. You will ensure that the Workshop Teams and customers needs and requirements for parts are met through the effective use of parts catalogues and computer stock lists.

Roles and Responsibilities include:

  • Being the first point of contact both face to face and over the telephone and delivering excellent customer service.
  • Checking incoming stock against delivery notes and store stock in correct locations.
  • Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts.
  • Support customers and workshop staff with parts identification and process.
  • Process cash and card payments for customer parts
  • Ensure quality is maintained throughout all stages to exceed customers expectations
  • Excellent customer service skills, including the ability to build positive relationships with the customer and to interpret customer needs

Requirements and prospects

Desired skills

You will need to have a high level of attention to detail with a clear positive attitude to work and the determination to succeed.

Personal qualities

A keen interest and passion for customer service, practically minded, logical approach to problem solving, an enthusiasm to learn new practical and theoretical skills

Desired qualifications

Minimum requirements are a Grade '3' or equivalent in GCSE English Language and Maths.

Future prospects

Minimum requirements are a Grade '3' or equivalent in GCSE English Language and Maths.


About the employer

A trusted IVECO Franchise Dealer providing exceptional vehicles and customer service to businesses and individuals throughout the South West of the UK. South West Truck & Van is a leading supplier of commercial vehicles in the South West region. Our Bristol, Swindon and Gloucester dealerships offer sales and aftersales services for customers across Herefordshire, Worcestershire and East Somerset.

Employer

Vehicle & Operator Services Agency

Address

Ashville Road

Gloucester

GL2 5ET

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Training

Training provider

REMIT GROUP LIMITED

Applications for this apprenticeship are being processed by Remit Ltd

Contact

Matthew Nightingale

As part of the apprentice role, you will be carrying out tasks such as picking and packing, moving stock around, maintaining stock records, receiving deliveries, and cleaning. You will be checking stock for damages and will be loading goods ready for delivery. You will learn how to safely use a variety of machinery, equipment, and potentially vehicles that are common to a warehouse environment. You will learn the essential health and safety policies and procedures involved in the warehouse industry and will also develop key interpersonal skills as you will be required to communicate with a wide variety of people, both internally and externally. As a result, you will receive the following qualification: Warehouse Supply Chain Practitioner Level 3 Functional Skills in English & Maths at Level 2 (if required)

Apprenticeship standard

Supply chain warehouse operative

Level 2 (GCSE)


Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Jan 2022