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Business Administration Apprentice ACCENT NETWORKS LTD

An ideal opportunity for someone looking to start their career in Business Communications. If you have a flare for using spreadsheets, following processes as well as a creative eye to support the development of a new website and social media campaign, then apply today!

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Closing date: 31 Jan 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday- Friday 9am -5pm

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    10 Feb 2022

  • Date posted

    28 Sep 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Role and Responsibilities:

  • Establishing and Maintaining communication systems under supervision.
  • Answering telephone and emails queries from clients (for the non-technical clients you will need to use layman’s language and explain technical terms in simple terms).
  • Carry out routine service requests e.g. add new users, apply diverts, amend auto-attendant message, change call routing etc
  • Ordering and configuring new handsets, routers, and other hardware.
  • Placing orders for SIPPs, broadband, line migrations and number ports with our suppliers.
  • Manage the migration of services and liaise between the service providers and the client
  • Update the CRM system (Hubspot) with client and system details.
  • Liaising with engineers and booking in jobs with customers and managing outcomes.
  • Preparing documents by inputting data and creating spreadsheets
  • Dealing with office maintenance
  • Anything else that arises.

The job will grow as your abilities and experience develops, and as you earn trust and that of our clients. The company has weathered the Covid situation well and is set for growth. We are investing in the business developing a new website, introducing new branding, developing a new social media campaign, so it is an exciting time to join our team.

It is a great opportunity for the right person, and we can help shape your future in Business Communications.

Requirements and prospects

Desired skills

  • IT Skills would be an advantage
  • Organised
  • Administration skills

Personal qualities

This company are looking for someone with ‘something about them’ to join the support team, which is led by our MD, an experienced telecoms engineer.

You will need to be a people person with the confidence to talk to customers on the telephone and have the self-belief to work off your own initiative. You will need strong admin skills as you will be placing orders through web portals and on paper-based systems and following up with suppliers and liaising with our network of engineers. 

Desired qualifications

GCSE maths and English at C/3 or above (or equivalent)

Future prospects

Potential for permeant employment for successful candidate.

Things to consider

What we offer:

  • Flexible working hours
  • Free onsite secure parking
  • Kitchen facilities
  • Annual pay reviews
  • 28 days holiday + optional extra unpaid

All candidates will be subject to an initial assessment with NWSLC prior to being offered an interview with the employer.

About the employer

Accent Networks Ltd is a national engineering-based telecoms, security and automation business providing a range of products and service solutions across telephones, IT Networks and infrastructure, CCTV and door access controls, and smart technology applications for clients across the UK.

With over 30 years’ experience of working with small owner-managed businesses to multi-site organisations, including healthcare providers, residential care homes, retailers, professional service clients, schools, and manufacturers. They work with both new and legacy systems.

The company provides practical advice and guidance for clients and offer a one-stop-shop for all those networked services that use Ethernet or LAN cable (Cat 5 or above) to carry voice, video images or data between devices.

They install cabling and set up access points, set up Wi-Fi networks, advise on the best telephone systems both physical and cloud-based for their clients. They are an LG-Ericcson specialist.

Also involved in the installation of CCTV and door-access controls integrated with other systems, to enhance security, and offer smart technology solutions to their clients. Their helpdesk offers advice and remote support for their clients, overseen by their MD, backed up by on site services from their network of experienced engineers.





Markfield Road



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Training provider


Applications for this apprenticeship are being processed by North Warwickshire & South Leicestershire College


charlotte ward

  • Business Administrator Standard Level 3 (workplace based)
  • Diploma in Business Administration 
  • Business Skills workshops
  • Functional Skills (if required)

Apprenticeship standard

Business administrator

Level 3 (A level)

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