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Customer Service Café Assistant Apprentice Bukhoor Express Ltd

You must have a great work attitude, experience of working in a busy café/restaurant within a high standards environment, be fully conversant in English, of smart appearance and assist in preparation of café and counters before, during and at the end of service.

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Closing date: 05 Mar 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Sunday 12pm to 2am (weekends are required - shift patterns to be confirmed and arrange with employer when interviewed).

    Total hours per week: 30.00

  • Expected duration

    15 months

  • Possible start date

    06 Mar 2022

  • Date posted

    28 Sep 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

Daily duties may include but not limited to:

  • Put the guest first! Welcome and actively attend to the guest’s every need in a warm and genuine way
  • Shisha making and serving (6training will be provided)
  • Cleaning shishas on a daily basis
  • Starting up shisha’s and troubleshooting issues with harshness & coals
  • Promote the culture, values and concept of the café as a whole
  • Demonstrate the highest standards of customer welcome and care
  • Give advice and recommendations on products and menu selection to customers to ensure a positive experience and repeat business
  • Ensuring adequate stock levels of supplies
  • Preparation and service of hot and cold beverages and food items
  • Keeping the areas tidy and clean
  • Working within established guidelines and operating procedures
  • Ensuring compliance with all legislation, H&S and food hygiene
  • Must be a hard worker, trustworthy, friendly, a good team player and have excellent communication skills

Requirements and prospects

Desired skills

  • Experience in a similar role
  • Customer service
  • Team work
  • Communication 

Personal qualities

  • Friendly nature
  • Time management
  • Honesty & integrity
  • Hard worker

Desired qualifications

  • English GCSE Level 9-4/A*-C or equivalent
  • Maths GCSE Level 9-4/A*-C or equivalent

Future prospects

Along with gaining invaluable experience there is an opportunity to become a full-time employee and future team manager of the branch, subject to performance.

Things to consider

Wage increase depending on performance (3 month performace review).

About the employer

Bukhoor Lounge Shisha Café offer a variety of excellent food, prepared with the freshest and finest ingredients to the highest standard. A vintage and rustic lounge offering you amazing service and the smoothest Shishas.


Bukhoor Express Ltd


Car Park Edward Street, Off Humberstone Road



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Training provider


Applications for this apprenticeship are being processed by Wise Origin


Cherine Marston 07881363147

  • Level 3 Customer Service Specialist Standard
  • Level 2 Customer Service Practitioner (if applicable) 
  • Level 1/2 Functional Skills English (if applicable)
  • Level 1/2 Functional Skills maths (if applicable)

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Before you apply

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