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Hire Administrator Apprenticeship Andrew Sykes Hire Ltd

To assist in matching, processing and executing customers’ requirements in accordance with Company policies and procedures, maximising order value and coordinating plant, transport, people and systems to meet or exceed customer service objectives, and to carry out all depot administration routines.

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Closing date: 18 Feb 2022

Apprenticeship summary

  • Annual wage

    £14,000.00

  • Working week

    Monday to Friday 08:00am till 17:00pm

    Total hours per week: 35.00

  • Expected duration

    15 months

  • Possible start date

    21 Feb 2022

  • Date posted

    27 Sep 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001769472

  • Positions

    1 available

Customer Service

  • Communicate clearly with customers in a professional, polite and helpful manner, by telephone and in person
  • Respond positively to all customer enquiries, quotations and orders
  • Follow up enquiries and quotations to convert them into hires
  • Correctly identify customer accounts and account status, recording all details necessary to comply with Andrews Sykes hire procedures and any standing customer order procedures
  • Ask questions as necessary to establish customers’ knowledge, intended equipment usage, hire duration, working context and future requirements. Identify and correctly specify equipment from Andrews Sykes product range
  • Build trust and relationship with customers by maintaining high standards of ethics, honesty and service commitment, keeping promises and promptly resolving any problems
  • Ensure that standards of customer service meet or exceed company guidelines and customer requirements at all times, e.g. stock availability; correct specification, maintenance, and paperwork; meeting transport deadlines  
  • Maximise hire rates and sales/service charges, taking account of existing customer agreements and negotiating within authority limits to avoid losing business.
  • Note new customers and sites, passing contact and job details to the relevant Field Salesperson for follow-up.

Plant and Equipment            

  • Ensure that only serviced equipment is hired out and that on-hire maintenance is carried out on schedule
  • Ensure that Pre-Delivery Inspections have been carried out
  • Ensure that off-hired equipment is collected without undue delay, promptly inspected and any damage or shortages are recorded, charged and notified to customers
  • Where shortages are identified, check company stocks across the depot network and make economic arrangements to transfer equipment or hires to fulfil orders.
  • Ensure that all accessories, fuel and transport are offered and correctly charged at Company standard rates wherever possible
  • Assist the Hire Manager to carry out full stock checks, to identify any missing items and to monitor depot levels of stock and accessories

Deliveries and Transport

  • Schedule transport in an economic and efficient manner to  maximise driver and  vehicle productivity and transport income and comply with customer requirements
  • Take account of weight, size and handling  requirements of equipment and the skills, licensing and training of drivers when allocating transport
  • Ensure that scheduling of transport takes account of Drivers Hours Regulations regarding statutory breaks and maximum working hours
  • Ensure that off-hire collections are carried out within the standard time limits.
  • Cooperate with other depots to transfer equipment or hires or to provide transport assistance as required
  • Assist with loading, deliveries and collections as required

Administration

  • Ensure that all customers and depot visitors are given adequate and relevant Health and Safety information
  • Complete all quotations, delivery and collection notes, off-hire, transfer and other processes and paperwork accurately and on time using the AS400 hire system
  • Ensure that inspection, service and repair records and parts usage are correctly entered on the computer system in line with company policy, and that PDI tags are available and retained for all plant
  • Make appropriate use the Company Intranet, Email and Business Intelligence systems to maintain knowledge and awareness of Company objectives and targets and to drive Depot performance against Key Performance Indicators
  • Ensure that any suppliers’ deliveries are checked, correctly stored and processed and that all purchase orders, delivery notes, and invoices are matched and correctly processed
  • Maintain a clear and retrievable filing system for all hard copy paperwork
  • To assist in the control and maintenance of the depots SHEQ files

General

  • The Hire Administrator may be required from time to time to undertake alternative duties not anticipated in this document or to temporarily assist at other depots
  • To work overtime
  • To attend any personal, depot, regional or Company meetings as requested, (including those outside normal working hours) 
  • To attend any internal or external training courses as requested
  • To travel within the UK and to stay away overnight

Requirements and prospects

Desired skills

Skills, Experience and Knowledge.

Essential:

  • Strong Organising, Administration and Communication skills
  • Customer service experience in a technical service industry
  • Literate, numerate and IT – literate (keyboard, data input and interpretation, basic use of Word, Excel, e-mail and internet)

Desirable:

  • Operational experience in a specialist equipment, plant or tool hire business
  • Knowledge, aptitude or visible interest in machines/electrics/industrial equipment
  • Evidence of commercial awareness, sales and negotiation skills
  • Knowledge of pumping, heating, cooling, climate control equipment and applications
  • Certificated competence of IT literacy, e.g. ECDL, MS Word or  Excel
  • Driving Licence holder

Personal qualities

Competencies/ behaviours

  • Commercially aware and customer- focused
  • A tenacious and energetic problem solver
  • Able to plan, organise, prioritise and work under pressure on own initiative
  • Takes responsibility and is committed to delivering results
  • Communicates clearly and persuasively, face to face and over the telephone
  • Forms effective working relationships with depot manager and colleagues
  • Inquisitive and strives to learn
  • A supportive and flexible team worker

Desired qualifications

Maths and English GCSE grades 9-4 (A-C) or equivalent.

Future prospects

A full time position within the hire department.

Things to consider

This role can be very busy at times. Our customers often want their equipment urgently. You will need to be able to react well to change and be able to stay resilient when plans change.

About the employer

As the UK’s leading specialist hire company, we provide the best pumping, heating and cooling solutions for every conceivable need, location and application. Our aim is to help our customers address the real-life challenges they face – whether planned or emergency – in the quickest, most professional and cost-effective ways. We pride ourselves on offering the safest, most reliable equipment sourced from the world’s top manufacturers.

Employer

Andrew Sykes Hire Ltd

Address

Water Vole Way

Doncaster

DN4 5JP

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Training

Training provider

Davies Learning Solutions Limited

Applications for this apprenticeship are being processed by Davies Learning Solutions Ltd

Contact

Sarah Murrison dls.recruitment@davies-group.com

Business Administration Standard L3 Qualification

Apprenticeship standard

Business administrator

Level 3 (A level)

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