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Customer Service Apprentice - Stocksbridge Community Leisure Centre - Sheffield - S36 1EG - CB028 4SLC FOR STOCKSBRIDGE LEISURE CENTRE TRUST

Stocksbridge Community Leisure centre are looking to take on a Customer Service Apprentice to work within their team and take on day to day duties as set out. For the right person, there is the opportunity to secure full-time employment and progress to higher level qualifications.

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Closing date: 11 Feb 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    5 days over 7 on a rota system. Days and shifts to be confirmed.

    Total hours per week: 37.50

  • Expected duration

    13 months

  • Possible start date

    14 Feb 2022

  • Date posted

    27 Sep 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Main duties & responsibilities will include:

  • Provide a comprehensive range of reception duties within the Leisure Centre
  • Communicating with customers via telephone, email, and face to face
  • Building rapport and relationships with customers
  • Deliver excellent communication skills and customer service
  • Scanning, photocopying, faxing, filing and other general office duties
  • To attend any staff training sessions as required
  • Adopt a corporate and positive approach at all times
  • Booking in clients using the electronic booking system
  • Ensure that the reception area has a wide range of up to date information on display and that adequate supplies of leaflets and literature are available within display areas
  • Go the extra mile to engage with customers and provide a suitable solution
  • Keep calm in a pressurised situation
  • To maintain strict confidentiality at all times

Requirements and prospects

Desired skills

  • Good communication skills - professional telephone manner
  • Good interpersonal skills
  • Organisational skills
  • IT skills

Personal qualities

  • Enthusiastic approach and willingness to learn
  • Friendly welcoming demeanour
  • Methodical
  • Ability to work unsupervised using own initiative
  • Teamwork

Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

Future prospects

For the successful candidate there is ongoing employment upon completion of this apprenticeship.

Things to consider

Rota system which will involve working Saturday and Sunday.

About the employer

Welcome to the largest community run leisure centre in the area.

We are here to help you live a fitter and healthier lifestyle – but also have fun!

We’ve got something for everyone, so discover our range of activities and programmes. Whether you want to keep fit, play a team sport, join a club, have a splash in one of our swimming pools or have a meeting along with a cup of tea and a snack, we offer you a warm welcome.

For regular users, we offer a range of membership options for the gym (Your Gym), the pools (Your Swim) or if you prefer the best of both, a (Your Gym & Swim) membership. If you prefer, you can just ‘pay as you go’ – it’s up to you!

As a community run facility, we put you at the heart of our business and you can expect a friendly atmosphere, good facilities at affordable prices.

Take a look at what we can offer – and GET FIT, GET HEALTHY, GET MOVING!!!




Moorland Drive


S36 1EG

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Training provider


Applications for this apprenticeship are being processed by Eden Training Solutions


Caitlyn Blakeway 01709889868

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 functional skills in Maths and English (if required)
  • End-Point Assessment (EPA)

Full training will be provided.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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