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Service Desk Engineer Apprentice OPEN NETWORK SERVICES LIMITED

You will be working within a small team dedicated to support on a variety of operating systems and hardware. This role will involve taking and logging of call’s on to the helpdesk, via telephone or email, so a good telephone manner and written English is crucial.

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Closing date: 01 Apr 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 08:30 - 17:30

    Total hours per week: 37.50

  • Expected duration

    1 years

  • Possible start date

    02 Apr 2022

  • Date posted

    04 Oct 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

GBS Apprenticeships are recruiting for a major UK based company looking for a 1st Line Helpdesk Engineer apprentice. The successful candidate will be working on desktop/server support as well as other projects. This role will mainly involve working on our helpdesk supporting their remote customers.

About the role:

You will be working within a small team dedicated to support on a variety of operating systems and hardware. This role will involve taking and logging of call’s on to the helpdesk, via telephone or email, so a good telephone manner and written English is crucial.

The nature of the support calls can range from client desktop issues to basic server administration and other deployment projects. A reasonable knowledge of the Windows operating systems is preferable, along with a basic networking understanding, and any other knowledge of IT will be an advantage.

Main responsibilities will include:

  • Taking and logging of calls
  • Support all customers' services in a professional manner
  • Self-audit all works and ensure it meets all applicable technical and operational quality standards
  • Work efficiently and tidily, always maintain a clean environment and be polite to the customer
  • Respond effectively and appropriately to all customer requests and enquiries
  • High standard of English is needed as notes on calls are critical to our customers
  • Complete work to agreed time scales
  • Confident and well-spoken phone manner
  • Comply with Health & Safety standards

Requirements and prospects

Desired skills

  • Good communication skils
  • Good standard of practical application of literacy and numeracy
  • Basic understanding of networking (DHCP & DNS particularly)
  • Familiarity with office 365 and its applications

Personal qualities

  • Integrity
  • Independence
  • Self-motivation
  • Initiative
  • Self-awareness
  • Confidence
  • Ability to learn new skills quickly with training
  • Ability to take direction from supervisor/management an execute works in an efficient manner
  • Proactive

Desired qualifications

  • 5 GCSEs at grades A*-C/9-4 (or equivalent) including English, and maths

Future prospects

  • This is an apprenticeship position with the opportunity of progression if you prove to be a valuable member of the team

About the employer

Open Network Services (ONS) started in 2001 as a network infrastructure company. ONS has grown organically and added many products and services to the portfolio to meet the needs of our customers evolving requirements.

Our goal is to help make sense of the confusing world of IT, changing it into language that everyone can understand, helping implement and support the solutions moving forward and be the “one stop solution provider” for everything IT related.

At the heart of ONS, our values of, great customer service, helpful, friendly, knowledgeable specialists, that will always look to produce the best possible experience, has been absolutely key in our growth and customer retention.

A great service doesn’t have to cost the earth, this is why we take the time to get to know your business and requirements, so that we can offer the solutions and services to help your business perform and be successful.

We would like to talk to you regarding your IT needs and we will guarantee you a great customer experience and we will find the right solution for you.




County House

Redwall Close


S25 3QA

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Training provider


Applications for this apprenticeship are being processed by GUARD BUSINESS SOLUTIONS LIMITED

Level 3 Infornation Communications Technician Apprenticeship Standard:

  • The Information Communication Technician apprenticeship delivers efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloud services. The big picture is to help deliver and support businesses with their information and communication needs

Apprenticeship standard

Information communications technician

Level 3 (A level)

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