Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Support Apprentice Signal Telecom Stokesley

Signal Telecom are excited to start growing their busy team. The company are looking to recruit a Customer Support Apprentice. The ideal candidate will be able to meet targets and deadlines efficiently. You will work towards a Level 2 in Customer Service.

Sign in to apply

Closing date: 30 Mar 2022

Apprenticeship summary

  • Weekly wage

    £200.00

  • Working week

    Monday - Friday 9.00am - 5.15pm with 30 minutes for lunch

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    05 Apr 2022

  • Date posted

    21 Sep 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001767876

  • Positions

    1 available

This role is key to ensuring the reputation of Signal Telecom for fantastic Customer Service and Support is maintained and further developed.

  • Answering calls into the business and resolving customer’s support queries are central to this role, as is ensuring that customers can quickly and simply understand how to get up and running with their new phones
  • It is important that all communications and activities are logged in the customer database system in an efficient and timely manner
  • Working closely with the rest of the team the job holder will ensure that our customers always get a timely and accurate response, ensuring that Signal Telecom maintains its reputation for quality products and that each customer receives the highest standards of customer service

Requirements and prospects

Desired skills

  • The job holder will be well organised and have good time management skills
  • The person will be a team player with great communication skills and a good telephone manner are essential

Personal qualities

  • We are looking for someone who is hard-working
  • Focussed and professional
  • Being friendly and personable

Desired qualifications

GCSE’s in Maths and English A*-C or equivalent.

Future prospects

Possibility for a permanent position. Good long-term prospects.

Things to consider

  • This vacancy is to start immediately therefore you must be available to start before applying. The closing date, interview date and start date are subject to change. This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment
  • Individuals are able to undertake an apprenticeship at a higher level than a qualification they currently hold, including any previously completed apprenticeships. Individuals can also undertake an apprenticeship at the same level, or lower level than a qualification they already hold as long as the new apprenticeship allows for new skills to be acquired and the content of the training is materially different from any previous qualification or apprenticeship
  • For example, if you already have a Level 4 qualification you still may be able to complete an apprenticeship at any level providing you meet the eligibility criteria and are learning substantive new skills

Please note; if you have been progressed, you will be contacted to complete a telephone interview. Please expect to receive a call from us within 5 working days. Applicants must go through this telephone procedure for your application to be progressed. 

Please be aware that as Northern Skills Group provide a recruitment matching service, we will also consider you for roles which pay the Apprenticeship National Minimum Wage.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates


About the employer

We are one of the fastest growing companies in our sector but remain family owned and operated. We’re a direct network partner and have been providing local, regional and national businesses with mobile phones, telephone systems, landlines and vehicle tracking products for more than 25 years.

Employer

Signal Telecom Stokesley

Address

1

Ellerbeck Way

Middlesbrough

TS9 5JZ

You must have JavaScript enabled to view a map of the location


Training

Training provider

MIDDLESBROUGH COLLEGE

Applications for this apprenticeship are being processed by Northern Skills Group

Contact

Alex Nichols 01642 713667 alex.nichols@signaltelecom.co.uk

  • Level 2 qualification in Customer Service
  • Technical Certificate
  • Functional Skills in maths, English and ICT (where required)
  • Day release class

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.