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Customer Service and Social Media Assistant Apprentice Nuttys Dive Centre

Scuba diving retail shop with office admin and social media roles alongside. We would prefer you to have an interest in the underwater world or to be a qualified diver and to have knowledge within the diving industry would be an advantage. The shop is a unique and fun environment where you can develop and grow.

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Closing date: 30 Jan 2022

Apprenticeship summary

  • Weekly wage

    £210.00 - £227.50

  • Working week

    Monday - Friday 9am - 4pm Saturday 10am - 4pm (we would at least expect one Saturday in the month)

    Total hours per week: 35.00

  • Expected duration

    12 months

  • Possible start date

    06 Feb 2022

  • Date posted

    27 Sep 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001767685

  • Positions

    1 available

Social media is a big part of the business as it is how we connect with people and advertise the new stock that we have and also to show where we have or are travelling to. 

Knowledge on website building or website developing is a requirement as it is what needs updating to keep the customers connected and up to date. 

Nutty’s Dive Centre wants someone with imagination and confidence as you have the opportunity to use your own ideas and see results of hard work. Responding to emails, website contacts and answering the phone would also be part of the everyday role.

Day to day duties include:

  • Answering calls and responding to emails every morning, checking stock and making sure that if anything’s needed its noted so I can order replacements
  • We will be teaching you how to fill cylinders with air to start with and throughout the day, you could learn to then do this for customers alongside myself when they enter the shop
  • Updating and using your imagination to post online with the help of our suppliers that provide content to keep the website up to date and eye catching to our customers
  • We will also spend days teaching you about the products for you to then have the ability to deal with and sell to our customers

Requirements and prospects

Desired skills

  • Outlook/Gmail
  • Knowledge on website building or website developing
  • Answering and taking messages via phone call
  • Able to work as a team

Personal qualities

  • Confident
  • Honest & reliable
  • Uses initiative
  • Creative
  • Able to ask questions
  • Interested in scuba diving

Desired qualifications

  • English & maths (A-C/8-4 or equivalent)
  • Scuba diver qualified is preferred, however, not a must

Future prospects

Progression is available, with the right guidance and advice there is an opportunity to develop and use your skills to take charge and run certain aspects of the business e.g. Sales and Purchasing/Social Media.

Things to consider

Not a place where public transport can be used. Must drive or be dropped off to arrive at work on time.


About the employer

Nutty’s Dive Centre is a family run business that launched in 2013 and has grown ever since. We take pride in the products we sell and make sure our customers receive outstanding customer service when visiting or contacting the dive centre. We are a unique and fun business and that differentiates us from other businesses in the area. 

Employer

Nuttys Dive Centre

Address

Nutty Farm

Childerditch Lane

Brentwood

CM13 3EH

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Training

Training provider

New City College

Applications for this apprenticeship are being processed by New City College

Contact

Ambreen Sabir 01708 462704 ambreen.sabir@ncclondon.ac.uk

  • Customer Service Practitioner level 2 standard 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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