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CUSTOMER SERVICE PRACTITIONER APPRENTICE L2 WILLOW WELL-BEING LTD

A wonderful opportunity to work for a vibrant beauty salon in the heart of Torbay. The business will support you throughout the apprenticeship in conjunction with PGL Training as the provider.

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Closing date: 23 Jan 2022

Apprenticeship summary

  • Weekly wage

    £129.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Tuesday- Saturday (some late nights and shift patterns)

    Total hours per week: 30.00

  • Expected duration

    18 months

  • Possible start date

    25 Jan 2022

  • Date posted

    20 Sep 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001767307

  • Positions

    1 available

As an Apprentice your duties will include:

  • Making refreshments for clients
  • Answering telephone calls and taking messages
  • Booking clients through a range of methods such as email, phone calls and face to face
  • Advertising on social media
  • Creating marketing campaigns
  • Assisting therapists with set up of treatments / rooms
  • Taking payments
  • Helping with opening and closing
  • General tidiness of salon
  • Any other role requested by your manager

This is a work-based qualification, and you will be assessed in the work place by PGL Training. You will be allocated an assessor which will support you throughout your qualification. 


Requirements and prospects

Desired skills

  • A good level of Customer Service Skills
  • Good ICT Skills
  • A good level of maths and English
  • Good attention to detail
  • Good organisation skills
  • You must be prepared to listen and follow instructions
  • A good work ethic is essential
  • Interest in social media

Personal qualities

  • Enthusiastic and motivated
  • Positive attitude
  • Work well under pressure
  • Flexible
  • Career minded
  • Bubbly/ outgoing personality
  • Professional
  • Willingness and eager to learn
  • Good team player
  • Reliable and Punctual

Desired qualifications

Good standard of education, preferably GCSE or equivalent with Grade C/4 or above in English and mathematics.

Future prospects

Upon completion of the Level 2 Apprenticeship there may be an opportunity to take on additional responsibilities and undertake an Advanced Apprenticeship in Customer Service.

Things to consider

Working in a salon environment will mean having to work some late evenings and weekends so please make sure you are committed to do so.


About the employer

Imagine stepping into our peaceful reception, leaving the stresses of the world behind you...

You're greeted by a welcoming team whose sole attention is you...

This isn't like any other spa you've been too, you're not on a conveyor belt. 

We take our time to get to know you and provide you with the best treatment possible...

Employer

WILLOW WELL-BEING LTD

Address

38

Walnut Road

Torquay

TQ2 6HS

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Training

Training provider

PGL TRAINING (PLUMBING) LIMITED

Applications for this apprenticeship are being processed by P G L Construction Training

  • Level 2 Customer Service Practitioner Standard
  • Maths Level 2 ( if needed)
  • English Level 2 (if needed)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

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