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Customer Service Apprentice Twilight Designs Limited

Exciting opportunity to join a busy bridal supplier supporting the office staff and helping customers.

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Closing date: 31 Jan 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, shifts to be confirmed.

    Total hours per week: 30.00

  • Expected duration

    12 months

  • Possible start date

    15 Feb 2022

  • Date posted

    17 Sep 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties to include -

  • Answering phone calls and emails to take customer orders and solve customer queries.
  • Filing customer orders and invoices.
  • Taking and picking orders.
  • Packing orders when required to suit the needs of the business.
  • Upsell products to customers and practise a high level of customer service at all times.
  • General admin duties.

Requirements and prospects

Desired skills

  • Attention to detail
  • Use of initiative
  • Enjoy practical work
  • Able to cope with the physical demands of the job
  • Able to undertake manual and heavy work
  • Team player who is able to work upon own initiative
  • Be a keen practical and theoretical learner who acts responsibly at all times
  • Able to complete work related and college tasks competently and in a timely fashion.

Personal qualities

  • Friendly and approachable
  • Confident communicator
  • Team player
  • Detailed
  • Willingness to learn and develop.
  • Enthusiastic
  • Hard working
  • Reliable and trustworthy

Desired qualifications

Ideally candidates will hold GCSE grades A*-C (4-9) in maths and English - or equivalent qualifications, including Functional Skills.

Future prospects

A full time position within the company

Things to consider

This apprenticeship may incorporate day release at one of our campuses for functional skills classes and for training on specialist skills and knowledge   

Applicants must be aware that they will be required to attend an Information Advice and Guidance session at one of our Campuses (Tamworth, Lichfield, Cannock Chase Skills and Innovation Centre, or Rodbaston) in order to progress further in this vacancy. During the session, candidates must complete baseline assessments and will have the opportunity to ask questions regarding the qualification.

About the employer

We are importers and wholesales of bridal accessories shipping worldwide. We pride ourselves on our fast, efficient service as well as excellent customer service.


Twilight Designs Limited



Kettlebrook Road


B77 1AG

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Training provider


Applications for this apprenticeship are being processed by South Staffordshire College


Apprenticeship Team 0300 456 2424

Knowledge, skills and behaviours associated with the standard

Functional Skills in Maths and English up to Level 2 (if required)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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