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Customer Service Advisor Apprentice Moordale Foods

Working for Moordale Foods, the name behind the Cartwright & Butler brand of foods, the successful apprentice will support the ongoing sales and customer service of the operation by responding to client queries through various different channels.

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Closing date: 22 Feb 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday 08.30am - 5.00pm (30 mins lunch)

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    01 Mar 2022

  • Date posted

    16 Sep 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Working as part of a longstanding organisation dedicated to bringing premium foods to your table, the successful candidate will work as part of a team dedicated to ensuring successful customer care across the business. 

This is a great opportunity for someone who loves to give fantastic customer service whilst enhancing possible future sales for both new and existing clients of the Moordale / Cartwright & Butler brands.

The main duties of the role would include: 

  • Answering incoming calls to the customer service department
  • Dealing with ongoing customer service queries
  • Inputting orders new orders from both commercial and trade customers
  • Replying to emails
  • Responding to customers via live web chat.
  • Answering customer queries on social media platforms


Requirements and prospects

Desired skills

  • Attention to detail
  • Effective customer service skills
  • Good IT skils
  • Able to talk over the phone confidently
  • Attention to detail
  • Good listening skills

Personal qualities

  • Friendly
  • Desire to help customers
  • Desire to learn and develop new skills
  • Able to work as part of a team
  • Able to work under own instruction

Desired qualifications

  • Whilst there are no pre-set qualifications you must have to apply to this role, passing GCSE (or equivalent) grades in Maths & English would be desirable

Future prospects

  • For the right candidate, a permenant position could be available upon successful completion of the apprenticeship qualification

Things to consider

  • How would you commute to this workplace?
  • Do you have any relevant experience for the role?

About the employer


At Cartwright & Butler (part of the Moordale Foods Group), great taste is in our genes. Our family has been creating the most exceptional teatime treats for more than 115 years, and the standards set in our kitchen of a terraced house in Yorkshire are still what guide us today. Run by brothers Terry and Tony Arnett, direct descendants of the original founders, Cartwright & Butler is built on a passion for food that puts a smile on your face. We don’t do low fat, won’t count calories and we’ll never compromise on taste. We’re all about the butteriest, the creamiest and the crumbliest, because that’s what makes good food great. The world might have changed since the seeds of our business were planted in 1900's. But what we stand for hasn’t. The very best tasting treats that create moments of joy every single day.


Moordale Foods


Unicorn House

Broad Lane


HU15 2TS

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Training provider


Applications for this apprenticeship are being processed by HYA Training Ltd


Richard Chrystal 01482 211778

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Level 2 Functional Skills Maths & English (where required or not previously achieved)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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