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Apprentice Contracts Administrator TRUSTACK LIMITED

TruStack are looking for an enthusiastic and proactive individual to join our team based in Cramlington. The individual must have good communication skills, maintain high attention to detail, be presentable at all times, and have good IT skills specifically with Microsoft Office Applications (mainly Word and Excel).

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Closing date: 11 Nov 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, 08.30am - 5.00pm

    Total hours per week: 37.50

  • Expected duration

    24 months

  • Possible start date

    20 Nov 2021

  • Date posted

    14 Sep 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

This is a varied and vital role which will start your career within an established and reputable IT company who will support the successful candidate through their apprenticeship.This role will provide business administration support within with contracts and renewable business department of the company to help maintain and improve quality and reputation in terms of customer service.

Duties to include:

  • Answering the telephone and transferring calls to relevant departments
  • Collate business data in a central shared document
  • Review historical system notes in relation to the information held in the above document
  • Liaise with vendors for pricing and customer queries such as Microsoft and Dell
  • Create and maintain opportunity records
  • Work with Account Managers in order to create appropriate ‘renewal quotes’
  • Contact customers most via email to provide advanced notice of upcoming renewals and provide relevant quotes
  • Deal with any follow-up queriers where necessary
  • Maintain accurate records of all approaching renewable business and follow-up with customers where necessary
  • Receiving and processing purchase orders
  • Data inputting
  • Ad hoc duties as and when required

Requirements and prospects

Desired skills

  • Good communication skills and the ability to work as part of a team
  • Should also be proactive and have the ability to work independently
  • A flexible approach to their work

Personal qualities

  • Be enthusiastic and eager to learn
  • Reliable and punctual

Desired qualifications

  • Applicants should hold 4 x GCSES at grades A*-C or 9-4 to include English and maths (or an equivalent qualifications)

Future prospects

  • There is an excellent opportunity to develop your skills within the company for the right candidate who is enthusiastic and willing to learn

Things to consider

  • Initially a fixed term contract for the duration of the apprenticeship (24 months).  Will be reviewed at the end of the term with a view to becoming permanent for the right candidate
  • Please ensure that you can travel to Cramlington for an 08.30am start

About the employer

TruStack specialise in providing a wide range of IT services to businesses. These include managed IT services, security solutions, cloud and hosting, connectivity, infrastructure and disaster recovery. The company has a can-do attitude, and approaches every challenge with a positive attitude, placing the client at the centre of what they do.





Berrymoor Court


NE23 7RZ

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Training provider


Applications for this apprenticeship are being processed by Access Training Ltd


Harriet Bird 0191 490 4680

Level 3 Business Administrator apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Training delivered by Access Training through a mixture of projects, training workshops and one to one support.

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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