Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Apprentice Receptionist Bank House Surgery

Are you a people person? Do you enjoy working as part of a team? Bank House Surgery are looking for a confident and hardworking individual to join their friendly customer service team. The successful candidate will work towards a Level 2 Apprenticeship in Customer Service.

Sign in to apply

Closing date: 30 Jan 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Dates and times to be confirmed upon interview.

    Total hours per week: 37.00

  • Expected duration

    12 months

  • Possible start date

    05 Feb 2022

  • Date posted

    10 Sep 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

  • Answering the telephone and dealing with enquiries in a polite and efficient manner
  • Booking appointments from phone/verbal requests using clinical computer systems
  • Receiving patients at the front desk in a friendly and cheerful manner and checking them in on the computer.
  • Care navigating patients to the service which best meets their health and wellbeing needs
  • Registering new patients and supplying practce information
  • Accepting requests for prescriptions, checking that the details match the relevent patient and handing out appropriate prescriptions
  • Must undestand the need for confidentiality
  • Efficiently dealing with quiries and problems from doctors, nursing staff, attached staff, ancillary staff, patients and outside agencies
  • Sorting incoming/outgoing posts
  • Shredding of confidential documentation

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Good computer skills
  • The ability to deal with customers in a sensitive manner
  • Attention to detail
  • Confidentiality

Personal qualities

  • Must enjoy communicating with people and be polite and sensitive to practice requirements
  • Have the ability to work on own initiative and to deadlines

Desired qualifications

GCSE maths and English at grade C/4 or level 1 Functional skills.

Future prospects

Chance for employment upon completion of the apprenticeship.

Things to consider

  • This vacancy is to start immediately therefore you must be available to start before applying. The closing date, interview date and start date are subject to change. This vacancy may close early if sufficient applications are received
  • Please ensure you apply early to avoid disappointment. Individuals are able to undertake an apprenticeship at a higher level than a qualification they currently hold, including any previously completed apprenticeships
  • Individuals can also undertake an apprenticeship at the same level, or lower level than a qualification they already hold as long as the new apprenticeship allows for new skills to be acquired and the content of the training is materially different from any previous qualification or apprenticeship
  • For example, if you already have a Level 4 qualification you still may be able to complete an apprenticeship at any level providing you meet the eligibility criteria and are learning substantive new skills
  • Please note; if you have been progressed, you will be contacted to complete a telephone interview
  • Please expect to receive a call from us within 5 working days. Applicants must go through this telephone procedure for your application to be progressed

Please be aware that as Northern Skills Group provide a recruitment matching service, we will also consider you for roles which pay the Apprenticeship National Minimum Wage.

About the employer

General Practice.


Bank House Surgery


Park Road


TS24 7PW

You must have JavaScript enabled to view a map of the location


Training provider


Applications for this apprenticeship are being processed by Northern Skills Group

  • Level 2 qualification in Customer Service
  • Technical Certificate
  • Functional Skills in Maths, English and ICT (where required)
  • Day release class

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.