Apprentice Hospitality Team Member Coffee Aroma
A excellent vacancy has arisen for an enthusiastic candidate to join the fun and friendly team and Coffee Aroma.
Closing date: 01 Feb 2022
Total hours per week: 30.00
Possible start date
08 Feb 2022
10 Sep 2021
Level 2 (GCSE)
Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, routine contacts and include dealing with orders, payments, ordering, guidance and support, meet-and-greet, sales, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact.
Your actions will result in customer experience and their satisfaction within the multi award winning coffee house.
You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to customers. You will provide service in line with coffee aromas customer service standards and strategy and within appropriate regulatory requirements.
Your customer interactions may cover a wide range of situations and can include:
- Face-to-face, telephone, and social media
Duties will include
- Helping with making coffees, drinks, sandwiches and any other food we sell
- Cleaning tidying and preparing foods
- Washing up
- Cash handling
Requirements and prospects
- Stress and time management
- Problem solving
- Empathy and emotional intelligence
- GCSE or equivalent A-C/8-4 in both maths and English
To be decided upon completion of training.
Things to consider
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
For more information please visit: https://www.gov.uk/national-minimum-wage-rates
About the employer
Welcome to Coffee Aroma.
We are a multi-award winning coffee house, in the market town of Oakengates. Come and have a coffee or tea and a piece of scrumptious cake. We specialise in gluten free and vegan, these are licensed by Coeliac UK.
Performance Through People
Applications for this apprenticeship are being processed by Performance Through People
PTP Training 01922 651100 firstname.lastname@example.org
- Hospitality Team Member Level 2 standard
- Maths and English functional skills if required
Hospitality team member
Level 2 (GCSE)
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