Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Apprentice Hospitality Team Member Coffee Aroma

A excellent vacancy has arisen for an enthusiastic candidate to join the fun and friendly team and Coffee Aroma.

Sign in to apply

Closing date: 01 Feb 2022

Apprenticeship summary

  • Weekly wage

    £135.00

  • Working week

    Monday 8.00am to 3pm - 7hrs with half hour lunch, Tuesday day off. Wednesday 9.00am to 3pm - 6 hrs, Thurs 9.00am to 3pm - 6hrs, Friday 9.00am to 3pm - 6 hrs, Saturday 9.00am to 2pm - 5 hrs.

    Total hours per week: 30.00

  • Expected duration

    18 months

  • Possible start date

    08 Feb 2022

  • Date posted

    10 Sep 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001764029

  • Positions

    1 available

Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, routine contacts and include dealing with orders, payments, ordering, guidance and support, meet-and-greet, sales, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact.

Your actions will result in customer experience and their satisfaction within the multi award winning coffee house.

You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to customers. You will provide service in line with coffee aromas customer service standards and strategy and within appropriate regulatory requirements.

Your customer interactions may cover a wide range of situations and can include:

  • Face-to-face, telephone, and social media

Duties will include 

  • Helping with making coffees, drinks, sandwiches and any other food we sell
  • Cleaning tidying and preparing foods
  • Washing up
  • Cash handling

Requirements and prospects

Desired skills

  • Teamwork
  • Stress and time management
  • Problem solving

Personal qualities

  • Empathy and emotional intelligence

Desired qualifications

  • GCSE or equivalent A-C/8-4 in both maths and English

Future prospects

To be decided upon completion of training.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

For more information please visit: https://www.gov.uk/national-minimum-wage-rates


About the employer

Welcome to Coffee Aroma.

We are a multi-award winning coffee house, in the market town of Oakengates. Come and have a coffee or tea and a piece of scrumptious cake. We specialise in gluten free and vegan, these are licensed by Coeliac UK. 

Employer

Coffee Aroma

Address

Limes Walk

Telford

TF2 6EP

You must have JavaScript enabled to view a map of the location


Training

Training provider

Performance Through People

Applications for this apprenticeship are being processed by Performance Through People

Contact

PTP Training 01922 651100 ptprecruits@ptp-training.co.uk

  • Hospitality Team Member Level 2 standard
  • Maths and English functional skills if required

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.