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Hotline Technical Support Engineer Apprentice Hikvision Uk Ltd

Working in a fast paced and varied environment, this role ensures that customers difficulties and problems with Hikvision products and solutions, are resolved in a timely and appropriate manner, and with the best outcome possible for our customers.

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Closing date: 09 Feb 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, 9am - 5.30pm.

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    16 Feb 2022

  • Date posted

    11 Sep 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    6 available

  • Provide support via phone and e-mail to distribution partners and installers in UK & Ireland on Hikvision products efficiently and accurately
  • Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures
  • Help and support with testing products; and report the results to your line manager
  • Maintain and develop the company’s CRM system by insuring all data relating to customers and support tickets are accurate and up to date
  • Attend regular training and meetings to maintain and expand knowledge and performance level
  • Understand and strive to meet or exceed Hotline Team targets while providing excellent consistent customer service

Requirements and prospects

Desired skills

  • IT network design skills, knowledge and experience
  • IP CCTV system design skills, knowledge and experience 
  • Analogue CCTV system design skills, knowledge and experience - desirable for existing systems and migration)

Personal qualities

  • A good team player who is able to work with other team members to achieve team targets
  • Good communication skills as well as interpersonal skills to understand customers’ needs and meet their expectations
  • Positive attitude towards work High integrity

Desired qualifications

  • GCSE, or equivalent, average grade 7/A

Future prospects

  • Shortlisted apprentices will be hired as permanent employees

Things to consider

  • Office based

About the employer

Hikvision is a world leading IoT solution provider with video as its core competency. Hikvision now has more than 40,000 employees, over 19,000 of which are R&D engineers. The company annually invests over 9% of its annual sales revenue to research and development for continued product innovation. Hikvision has established a complete, multi-level R&D system that includes every operation from research to design, development, testing, technical support, and service. Centred at its Hangzhou headquarters, the R&D teams operate globally, including R&D centre’s in Montreal, Canada and London, the UK, as well as eight cities in China. Hikvision advances the core technologies of audio and video encoding, video image processing, and related data storage, as well as forward-looking technologies such as artificial intelligence, cloud computing and big data.

Over the past several years, Hikvision deepened its knowledge and experience in meeting customer needs in various vertical markets, including public security, transportation, retail, education, healthcare, financial institutions, intelligent buildings and others. Accordingly, the company provides professional and customized solutions to meet diverse market requirements. In addition to the video surveillance industry, Hikvision extended its business to smart home tech, industrial automation, and automotive electronics industries — all based on video intelligence technology — to explore channels for sustaining long-term development. Hikvision has established one of the most extensive marketing networks in the industry, comprising 59 overseas regional subsidiaries, to ensure quick responses to the needs of customers, users and partners. Hikvision products serve a diverse set of vertical markets covering more than 150 countries.


Hikvision Uk Ltd



The Square


UB11 1ET

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Training provider


Applications for this apprenticeship are being processed by Smart Training & Recruitment


Smart Training

  • Level 3 - Customer Service Specialist - (Customer Service)
  • Functional skills if needed

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Before you apply

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