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Apprentice Customer Service Small Business Broker K G J Group

An excellent opportunity has arisen for an apprentice to join our Commercial Small Business Team. Working within a busy office environment, training will be provided to cover all aspects of insurance administration.

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Closing date: 28 May 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 09:00 - 17:00, with 1-hour for lunch.

    Total hours per week: 35.00

  • Expected duration

    18 months

  • Possible start date

    04 Jun 2022

  • Date posted

    06 Sep 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties to include:

  • Filing
  • Post collection
  • Claims administrative support
  • Adhere to the principles/standards as set out in the Group Procedures Manual
  • Maintain a professional image of self and the Group to all customers and insurers
  • Ensure that all outgoing mail is collected and correctly franked
  • Ensure that all customers files are correctly filed, maintained and kept tidy at all times
  • Ensure all Small Business Team diary work is given to the appropriate team member
  • Sort Small Business Team post and allocate accordingly
  • Provide admin support to the Small Business Team
  • Completion of tasks in a timely manner
  • Ensure that all compliance responsibilities are recorded and reported as required
  • Maintain own training records

Requirements and prospects

Desired skills

  • Organisational skills
  • Good interpersonal skills
  • Good communication skills
  • Candidates must be computer literate and have experience of using Microsoft Office packages including Word and Excel
  • Excellent telephone manner is required as well as the ability to work on their own 

Personal qualities

  • A team player
  • Dedicated
  • Hardworking and willing to take on any tasks associated with the job role

Desired qualifications

  • GCSEs at grades C/4 or above (or equivalent) in maths and English

Future prospects

To be decided upon completion of training.

About the employer

The KGJ Group of companies is a family-owned business and has been established for over 45 years. It is the largest, privately owned Insurance Broker in the Midlands and is ranked 75th in the UK.

The Group is totally focused on providing exceptional levels of service to its client who range from private individuals to large businesses.

Service includes the provision and administration of insurance to meet the needs of each client and the handling of claims with insurers.


K G J Group


Charter Court, Broadlands


WV10 6TD

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Training provider

Performance Through People

Applications for this apprenticeship are being processed by Performance Through People


The Apprenticeship Works 01922651100

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

A full training programme will be provided by KGJ Group and this will ensure minimum standards of training and competency are achieved in all relevant activities within the job role.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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