Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Apprentice Administrator/Receptionist Gordon Franks Training

Fantastic new career opportunity to work as an Apprentice Administrator/Receptionist for Gordon Franks Training based in Birmingham (B7). This is an excellent opportunity to gain a business administration level 3. Full training provided.

Sign in to apply

Closing date: 28 Jan 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, between 08:30 - 16:30.

    Total hours per week: 35.00

  • Expected duration

    15 months

  • Possible start date

    31 Jan 2022

  • Date posted

    07 Sep 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

To provide a first-class front-line customer service for clients, learners, and staff of Gordon Franks Training, in a manner conducive to the professional image of the Company and in accordance with the Common Inspection Framework. To provide full clerical back-up for all departments.

Key responsibilities will include:


  • Ensure good housekeeping and that reception is locked prior to leaving
  • Meet and greet visitors to the Company in a friendly, courteous, and professional manner, ensuring they are directed/escorted to their correct destination
  • Answer telephone in a professional manner, direct calls to the correct destination, take messages when appropriate and ensure they are delivered immediately
  • Distribute all internal post to the Managing Director or Line Manager immediately
  • Prepare outgoing mail each day ensuring correct postage is applied and dispatch to post office prior to close of day; ensure sufficient postage is purchased
  • Ensure sufficient supply of learner application forms is available at all times
  • Pass notification of staff/student absences of absences via telephone/email without delay


  • Undertake general printing, copying, typing, and filing duties
  • Prepare learner start files and accompanying learner start letters
  • Issue start letters as instructed for all programmes and prepare sufficient induction packs to meet those requirements, ensuring that timescales are met
  • Produce Bursary and Consent packs for Induction students within timescales
  • To prepare enrolment documents and enter student data onto MIS system
  • Maintain supply of centre documentation
  • Maintain supply of stationery and consumables for the centre
  • To comply with company data protection procedures and operate within GDPR
  • Create sufficient Pre-Apprenticeship folders in compliance with master folder
  • To comply with all relevant health and safety regulations and assist GFT in the implementation of its own Health and Safety Policy
  • To comply with and actively promote GFT Equal Opportunities Policy
  • To contribute to the ‘Self-Assessment Process’ by working within the guidelines of the Common Inspection Framework
  • To undertake any other relevant duties as specified by your line manager, commensurate with the level of this post

Requirements and prospects

Desired skills

  • Good IT skills including Word and Excel
  • Excellent presentation and communication skills

Personal qualities

  • To be professional, co-operative, and flexible to meet organisational needs
  • Share the company’s commitment to the safeguarding of its learners
  • Actively support and implement the Company’s Equality and Diversity and Health and Safety Policies

Desired qualifications

Age 16-18:

  • GCSEs (or equivalent) in maths and English

Age 19+:

  • GCSEs at grades A*-C/9-4 (or equivalent) in maths and English

Future prospects

Possible opportunity to progress onto full-time employment.

Things to consider

  • Please do not contact this employer. You must be eligible for the apprenticeship first with the training provider Gordon Franks Training, who will conduct the first interview (apply via the link as specified)
  • Once successful, your details will then be forwarded to the employer for you to be considered for this vacancy (we have lots of other vacancies too)
  • Please research the employer and Gordon Franks Training
  • DBS check
  • Have right to live and work in the UK indefinitely and without restriction

About the employer

We are a training provider based in the heart of Birmingham, West Midlands, offering a range of employability programmes to develop people's careers. Our programmes are especially designed to develop the key skills needed to gain employment.

Over the last 30 years, we have built a strong reputation for identifying and maximising people's potential, with emphasis on helping our learners establish a positive attitude towards themselves, others, and their work.


Gordon Franks Training



St. James Place


B7 4JE

You must have JavaScript enabled to view a map of the location


Training provider


Applications for this apprenticeship are being processed by Gordon Franks


Umera Asif 0121 333 3001

Level 3 Business Administrator apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Full training provided at employer site
  • Choice of online or paper-based portfolio
  • Regular Assessor Visits, Observations and Reviews
  • Witness Testimonies from Employer
  • Exams/Assessments/Workshops
  • Technical Certificate (industry knowledge)

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.