IT Support Technician Apprentice Bartec Auto ID Ltd
Estio Training have an exciting new opportunity for a helpdesk unit technician with Bartec in the Waste Management division based in Barnsley.
Closing date: 06 Dec 2021
Total hours per week: 37.50
Possible start date
13 Dec 2021
07 Sep 2021
Level 3 (A level)
The role will consist of supporting the helpdesk with a wide range of customer issues, from bespoke software queries to hardware such as in-cab computers in bin lorries and handheld mobile devices
Your duties and responsibilities in this role will consist of:
- Creating a solid repair process – booking in, initial diagnosis, updating customer
- Monitoring helpdesk tickets
- Providing first line support by phone and email
- Liaising with other departments and updating customers on resolution progress
Requirements and prospects
- Customer focused
- Good verbal and written communications skills
- Attention to detail
- Good telephone manner
- Organised and able to prioritise workload
- Overall interest in IT
- Hard working
- 5 GCSEs (or equivalent) grades A*-C/9-4, including English language and maths
The role offers long term security and the opportunity to progress into a permanent position.
About the employer
Bartec Auto ID Ltd is a family owned British company with US and German subsidiaries, founded in 1992. After 25 years, the business has grown into a multi-million-pound global industry specialising in TPMS (Tyre Pressure Monitoring Systems), tyre shop tools, and waste management solutions, as well as other business ventures adding to an ever-growing exciting business empire. With over 120 employees worldwide, Bartec has a wealth of expertise and culture.
Bartec Auto ID Ltd
Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd
Tom Crossland 01133 500 333 email@example.com
The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.
Learners will receive technical training online. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated team who will be there to ensure that they get the most from their work experience.
This apprenticeship will give you a Level 3 Information Communication Technician Standard with training in areas such as:
- Functional skills, maths L2 and English L2
- Introduction to IT Support
- Stability and Resilience
- Testing and Problem Solving
- Introduction to Networks
- Cloud Systems
- Support Teams
- Specialism (Digital Communications, Network or Support)
Some of these modules will include an option to take an examination to receive a professional certificate.
Information communications technician
Level 3 (A level)
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