Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

IT Support Technician Apprentice Bartec Auto ID Ltd

Estio Training have an exciting new opportunity for a helpdesk unit technician with Bartec in the Waste Management division based in Barnsley.

Sign in to apply

Closing date: 06 Dec 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Shifts TBC

    Total hours per week: 37.50

  • Expected duration

    13 months

  • Possible start date

    13 Dec 2021

  • Date posted

    07 Sep 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

The role will consist of supporting the helpdesk with a wide range of customer issues, from bespoke software queries to hardware such as in-cab computers in bin lorries and handheld mobile devices  

Your duties and responsibilities in this role will consist of:

  • Creating a solid repair process – booking in, initial diagnosis, updating customer
  • Monitoring helpdesk tickets
  • Providing first line support by phone and email
  • Liaising with other departments and updating customers on resolution progress

Requirements and prospects

Desired skills

  • Customer focused
  • Good verbal and written communications skills
  • Attention to detail
  • Good telephone manner

Personal qualities

  • Organised and able to prioritise workload
  • Overall interest in IT
  • Confident
  • Hard working

Desired qualifications

  • 5 GCSEs (or equivalent) grades A*-C/9-4, including English language and maths

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

About the employer

Bartec Auto ID Ltd is a family owned British company with US and German subsidiaries, founded in 1992. After 25 years, the business has grown into a multi-million-pound global industry specialising in TPMS (Tyre Pressure Monitoring Systems), tyre shop tools, and waste management solutions, as well as other business ventures adding to an ever-growing exciting business empire. With over 120 employees worldwide, Bartec has a wealth of expertise and culture.


Bartec Auto ID Ltd


Unit 9

Redbrook Business Park, Wilthorpe Road


S75 1JN

You must have JavaScript enabled to view a map of the location


Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd


Tom Crossland 01133 500 333

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive technical training online. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated team who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Information Communication Technician Standard with training in areas such as:

  • Functional skills, maths L2 and English L2
  • Introduction to IT Support
  • Stability and Resilience
  • Testing and Problem Solving
  • Introduction to Networks
  • Security
  • Cloud Systems
  • Support Teams
  • Specialism (Digital Communications, Network or Support)

Some of these modules will include an option to take an examination to receive a professional certificate.

Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.