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IT Support Technician Apprentice Bartec Auto ID Ltd

Estio Training have an exciting new opportunity for a helpdesk unit technician with Bartec in the Waste Management division based in Barnsley.

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Closing date: 06 Dec 2021

Apprenticeship summary

  • Weekly wage

    £234.00

  • Working week

    Shifts TBC

    Total hours per week: 37.50

  • Expected duration

    13 months

  • Possible start date

    13 Dec 2021

  • Date posted

    07 Sep 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001762089

  • Positions

    1 available

The role will consist of supporting the helpdesk with a wide range of customer issues, from bespoke software queries to hardware such as in-cab computers in bin lorries and handheld mobile devices  

Your duties and responsibilities in this role will consist of:

  • Creating a solid repair process – booking in, initial diagnosis, updating customer
  • Monitoring helpdesk tickets
  • Providing first line support by phone and email
  • Liaising with other departments and updating customers on resolution progress

Requirements and prospects

Desired skills

  • Customer focused
  • Good verbal and written communications skills
  • Attention to detail
  • Good telephone manner

Personal qualities

  • Organised and able to prioritise workload
  • Overall interest in IT
  • Confident
  • Hard working

Desired qualifications

  • 5 GCSEs (or equivalent) grades A*-C/9-4, including English language and maths

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.


About the employer

Bartec Auto ID Ltd is a family owned British company with US and German subsidiaries, founded in 1992. After 25 years, the business has grown into a multi-million-pound global industry specialising in TPMS (Tyre Pressure Monitoring Systems), tyre shop tools, and waste management solutions, as well as other business ventures adding to an ever-growing exciting business empire. With over 120 employees worldwide, Bartec has a wealth of expertise and culture.

Employer

Bartec Auto ID Ltd

Address

Unit 9

Redbrook Business Park, Wilthorpe Road

Barnsley

S75 1JN

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Training

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

Contact

Tom Crossland 01133 500 333 tom.crossland@estio.co.uk

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive technical training online. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated team who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Information Communication Technician Standard with training in areas such as:

  • Functional skills, maths L2 and English L2
  • Introduction to IT Support
  • Stability and Resilience
  • Testing and Problem Solving
  • Introduction to Networks
  • Security
  • Cloud Systems
  • Support Teams
  • Specialism (Digital Communications, Network or Support)

Some of these modules will include an option to take an examination to receive a professional certificate.

Apprenticeship standard

Information communications technician

Level 3 (A level)


Before you apply

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