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As a Customer Service Apprentice, you will join our team who manage the onsite accommodation for our students at Denmark Road and Grafton Street. This is a great opportunity to join our friendly, supportive team of four where you will provide key customer service and administration support.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Dec 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    35 hours per week – Monday to Friday, 9am to 5pm. (Including an occasional requirement to work week-ends during busy periods.)

    Total hours per week: 35.00

  • Expected duration

    15 months

  • Possible start date

    22 Dec 2021

  • Date posted

    06 Sep 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

At Sanctuary Housing you will be working towards a Customer Service Level 2 Apprenticeship standard over the course of 15 months.

The role of Apprentice – Customer Service will include: 

  • Working on reception and answering/diverting calls in a professional manner
  • Dealing with resident enquiries  
  • Managing incoming and outgoing post
  • Managing repair requests
  • General administration duties 
  • Organising, filing, processing, and managing correspondence

Requirements and prospects

Desired skills

  • Good working knowledge of Microsoft Office applications (Word, Excel and Outlook)
  • Ideally you will have some experience within customer service (face to face, telephone and/or written communication)

Personal qualities

  • Approachable, with great interpersonal and relationship building skills
  • You will have a keen interest to learn how an organisation operates, great communication skills and plenty of initiative to solve problems
  • You will be a flexible and adaptable team player used to working in a fast based, changing environment

Desired qualifications

  • A minimum of 2 GCSEs at grades C - A* (grades 4 – 9) or equivalent in maths and English

Future prospects

  • Ongoing training and progression 

About the employer

Sanctuary Students manages accommodation for around 12,000 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose built accommodation direct to students across the UK.

We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.





Grafton Street


M13 9LR

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Training provider


Applications for this apprenticeship are being processed by Lifetime Training Ltd

  • Customer Services Level 2
  • Functional skills maths and English 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Click the link to apply!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Dec 2021