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Customer Service Apprentice THE REAL KITCHEN COMPANY LTD

A local furniture manufacturing company are looking for a committed customer service apprentice. The successful candidate will be trained in a range of skills to become a valued member of the team. They will undertake all elements of customer service ensuring that customer satisfaction is achieved as well as administration duties.

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Closing date: today

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Thursday 07.00am-4.00pm Friday 07.00am-1.00pm

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    24 Jan 2022

  • Date posted

    03 Sep 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001761416

  • Positions

    1 available

This role involves working in local successful business. You will undertake a wide range of key responsibilities, ensuring you develop into a flexible, adaptive and proactive member of the organisation. You will learn and develop skills that will provide support to the business and the team. These skills and techniques could include:

  • Working on systems, equipment and technology to meet the needs of your customers
  • Understand the different needs and priorities of the customers and the best way to manage their expectations
  • Effective team work
  • Understand your role and responsibility within the organisation
  • Administration duties including data bases, filing, invoices and purchasing orders
  • Product knowledge and stock levels
  • Understand the different needs and priorities of the business and its customers
  • Providing support to all departments and staff

Requirements and prospects

Desired skills

  • Team working skills
  • A logical and adaptable mind-set
  • Comfortable with large working with groups
  • Happy to become a team leader

Personal qualities

  • Excellent attitude and attendance
  • Willingness to learn
  • Enthusiastic and practical
  • Friendly and be passionate about the role

Desired qualifications

None required, however the successful candidate will work towards their Functional Skills in both Maths and English if they have not achieved prior or have an equivalent.

Future prospects

Progression Opportunities:

  • Advanced Apprenticeship at Level 3 in Team Leading and Supervision
  • Progression within the organisation to include more responsibility and wider range of production work

Things to consider

  • Are you a practical person looking to gain new skills
  • Do you want to be part of a dynamic team
  • Want to progress within the organisation

 

 


About the employer

“The Real Kitchen Company” works closely with its showroom network and design professionals to produce not only tailor made kitchens, but also, any other furniture solutions that might be required to include bedroom, bathroom, library and home study solutions.

From its Ripley, Derbyshire workshops, the highest quality timbers - from sustainable sources - and the very best components are combined with the skills of the traditional cabinet maker and fellow artisans to produce commissions that are perfectly suited to individual architectural proportions, tastes and requirements.

Traditional in-frame, contemporary or a blend of styles can be achieved along with a multitude of finishes to include beautiful natural timbers and sumptuous paint finishes. 

It’s this level of flexibility and quality along with a realistic pricing structure that endears “The Real Kitchen Company” to its loyal customer base of retailers, design professionals and developers.

Employer

THE REAL KITCHEN COMPANY LTD

Address

Brooklyn Business Centre Unit 3-4

Peasehill Road

Derbyshire

DE5 3JG

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Training

Training provider

WEBS TRAINING LIMITED

Applications for this apprenticeship are being processed by Webs Training Ltd

Contact

Emma Dougan 07974986903 e.dougan@webstraining.com

During your apprenticeship programme you will receive training both off and on the job. You will learn the underpinning knowledge that runs alongside your training. You will use a wide range of skills whilst you complete your training.

WEBS Training aim to build on the skills you already have so you reach your full potential both personally and professionally.

Training will be provided in all areas of Customer Service Level 2 to ensure you are capable of providing support and guidance to the team and director with a view to progress into a team leading role.

If you have already achieved GCSE Maths and English at Grade 4 or above or have equivalent qualification you will be exempt from undertaking Functional Skills, however English and Maths support will be provided for all apprentices throughout the length of their programme.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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