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Business Administration Apprentice My Home Ventilation Ltd

We are currently looking for a Business Administration Apprentice to support our busy Customer Relations Department. You will work towards a Level 3 Business Administrator apprenticeship standard.

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Closing date: 06 Dec 2021

Apprenticeship summary

  • Weekly wage

    £187.50

  • Working week

    Monday - Friday, with a day release. Days and shifts to be confirmed with the employer at interview.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    13 Dec 2021

  • Date posted

    02 Sep 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001760331

  • Positions

    1 available

You will be responsible for a variety of business-based tasks which will mainly consist of the following:

  • Processing orders within refined SLA’s 
  • Scheduling survey requests for internal and external surveyors 
  • Call handling & query resolution 
  • Liaising with a range of departments within the company to provide good communication 
  • Maintaining database records
  • Providing admin support to the Customer Relations department
  • Producing accurate monthly reports
  • Providing servicing options to existing customer 

Requirements and prospects

Desired skills

  • Good IT skills, with a good working knowledge of Microsoft Office packages including Outlook, Word. and Excel
  • Good literacy and numeracy skills
  • Good communication skills including telephone/reception skills
  • Experience of working in customer service is essential

Personal qualities

  • Have a neat and organised approach to work
  • Be willing, courteous, and able to work both using your own initiative and in a team
  • Respect confidentiality

 

We’re looking for someone who is highly driven and self-motivated, someone who is a good communicator with a great drive to excel customer expectations.

Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

Shipley College will try to verify your grades online, but you may be asked to submit scans of certificates or sit an online assessment.

Future prospects

The employer is looking to recruit a permanent member of the team.

Things to consider

Please ensure you have researched the role, the employer, Shipley College and are able to travel to both.

The employer reserves the right to close the vacancy if the right person is found for the role. So early application is encouraged.

All applicants will be asked to submit a current CV. If grades can't be verified online, we may ask you to submit scans of your certificates.


About the employer

We are the experts in ventilation, resolving countless property issues and our local specialists are on hand to permanently solve your condensation, mould, and damp problems.

We pride ourselves on the quality of our ventilation systems and extractor fans and offer long term warranties to protect your home and your health. Plus, our EnviroVent Installation Engineers are approved by Which? Trusted Traders.

Employer

My Home Ventilation Ltd

Address

43

Hirst Wood Road

Shipley

BD18 4BU

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Training

Training provider

SHIPLEY COLLEGE

Applications for this apprenticeship are being processed by Shipley College

Contact

Petras Puodziunas 01274327390 cv@shipley.ac.uk

Level 3 Business Administrator apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Training be day release through live online lessons with the tutor.

Apprenticeship standard

Business administrator

Level 3 (A level)


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