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Business Administrator/Receptionist Apprentice DR HAMIDS PRACTICE

Offer general assistance to the practice team and project a friendly image to patients and visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

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Closing date: 20 Feb 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday across the hours of 8am - 5pm

    Total hours per week: 37.00

  • Expected duration

    18 months

  • Possible start date

    23 Feb 2022

  • Date posted

    02 Sep 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Duties will include:

  • Maintaining and monitoring the practice appointment system
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Taking the post at the end of the shift, taking messages, retrieving medical records.
  • Processing repeat prescriptions in accordance with practice guidelines.
  • Cleaning and restoking consulting room
  • Registering patients
  • Updating computer systems, summarising medical records using the correct read codes
  • Ordering, re ordering and monitoring of stationary and other supplies
  • Dealing with clinical waste, providing refreshments for staff and visitors, keeping the kitchen area tidy as well as the kitchen area
  • Scanning letters onto the clinical system
  • Supporting the nursing team in Quality outcomes framework

Requirements and prospects

Desired skills

  • Able to use own initiative
  • Aware of health and safety requirements
  • Verbal communication skills
  •  Written communication skills
  •  Professional

Personal qualities

  • Personable – Easy to talk 
  • Confident
  • Problem-solving
  • Ability to work under pressure
  • Attention to detail

Desired qualifications

  • Maths and Englidh and grade 4/C or above

Future prospects

  • Progression offered to the correct candidate

About the employer

Local doctors surgery




Bevon House 9

2Nd Floor Bevon House 9

Maclure Road


OL11 1DN

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Training provider


Applications for this apprenticeship are being processed by Rochdale Training Association


Nathan Finn 01706631417

  • Level 3 Business Administrator Apprenticeship Standard

This includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Employee Rights and Responsibilities (ERR)
  • Pastoral Care Courses such as Safeguarding and Equality and Diversity

Apprenticeship standard

Business administrator

Level 3 (A level)

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