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Apprentice Customer Service Advisor Biocare Limited

To be the first point of contact for customers by phone, email, and webchat. To put customers at the heart of our business, make a positive impact with each interaction and build excellent relationships. Ensure all departmental duties are carried out professionally, efficiently and to the departments agreed objectives and KPI's.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Dec 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday, 09:00 - 17:00, with a 30-minute lunch break and 2 10-minute breaks, one in the morning and one in the afternoon.

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    14 Dec 2021

  • Date posted

    02 Sep 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Responsibilities will include:

  • Prioritise and process customer orders and returns accurately and efficiently
  • Professionally respond to customer emails and enquiries
  • To keep a consistent log of complaints and interactions
  • To be confident in trouble shooting and resolving issues using the available resources

Requirements and prospects

Desired skills

  • Good communication skills, with a good telephone manner
  • Literate
  • Good IT skills
  • Numerate

Personal qualities

  • Positive attitude
  • Team player
  • Self-motivated
  • Enthusiastic
  • Trustworthy
  • Honest
  • Has Integrity
  • Friendly
  • Confident
  • Can work independently
  • Asks for help when unsure
  • Ability to follow Instructions
  • Excellent attention to detail
  • Able to multi-task

Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

Future prospects

Upon completion of the apprenticeship if the candidate was a good fit for the company, we would be looking to employ on a permanent basis. 

About the employer

At BioCare, we care.  and have done for over 30 years.

We are about helping people around the world be the healthiest versions of themselves. We do this by creating advance, effective food supplements without the use of unnecessary additives, made in the UK.

And we pride ourselves on giving free expert advice, support, and education. 


Biocare Limited



Hedera Road


B98 9EY

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Training provider


Applications for this apprenticeship are being processed by Heart of Worcestershire College


Lindsay Prodger 01527 573527

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Dec 2021