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Estio Training have an exciting new opportunity for an IT Service Desk Apprentice with Cloud Business, a Managed IT Services and Cloud Solutions Provider based in Basingstoke.

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Closing date: 04 Jan 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Shift patterns TBC.

    Total hours per week: 40.00

  • Expected duration

    13 months

  • Possible start date

    09 Jan 2022

  • Date posted

    02 Sep 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Based in Guildford Surrey. A fast-growing Microsoft Office 365 Partner of the year is looking to add an IT service desk apprentice to join its rapidly growing managed services team. This program takes place over 13 months with a mixture of work, web, on site and remote training.

With clients across retail, education, legal, media and healthcare you will have every opportunity to grow and succeed. Whether you are looking for the first step in your IT career or career change to IT industry, this business can offer a place for you to grow and define your career.

Your duties and responsibilities in this role will consist of:

  • Completing and passing the necessary modules for the Apprenticeship scheme
  • Working on new & outstanding support requests
  • Attending customer site visits with other members of the team (Subject to COVID-19 guidance)
  • Answering inbound telephone calls from our portfolio of customers
  • Owning inbound chat, email, and self-service requests
  • Developing core troubleshooting skills across a range of technology

As part of your career development, you will be supported using our “buddy system” partnering with an existing service desk analyst to accelerate your learning. Our service desk analysts consist of both past apprentices and technical engineers with a combined experience profile of over 75 years.

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Basic understanding of Windows
  • Commitment to the completion of the apprentice program

Personal qualities

  • Genuine passionate for technology
  • Willingness to learn
  • Motivation and enthusiasm

Desired qualifications

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths).

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW):

About the employer

Cloud Business is a progressive Managed IT Services and Cloud Solutions Provider. They help customers boost performance and protect their businesses with transformational technology solutions. Transformation can sound abstract. They deliver transformation by making breakthroughs, livening up your day, joining up teams and creating a sense of awesome wonder at what is now possible. Their focus is on delivering flexible technical support and solutions that give our customers the freedom to be the business they want to be.  

Founded in 2009, Cloud Business has helped hundreds of ambitious companies modernise and innovate. Our expertise in IT Strategy, Digital Transformation, IT Support and Network & Security enables our clients to focus on their core competencies, while we deliver award winning IT services. We partner with trusted technology providers and are a Microsoft Gold Certified Partner.




Elmwood, Crockford Lane


RG24 8WG

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Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd


Josh Ankers 01133 500 333

The Estio Training programme gives people the opportunity to get experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive six weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Technical Expert who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 IT Solutions Technician Certificate with training in areas such as:

  • BCS Security and Legislation
  • BCS Core Technologies
  • BCS Methodologies and Principles
  • Hardware or Software Option

Some of these modules will include an option to take an examination in order to receive a professional certificate.

Apprenticeship standard

Infrastructure technician

Level 3 (A level)

Before you apply

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