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Customer Service Advisor Apprentice Woods (Dorchester) Ltd

Apprentice Customer Advisor required to gain knowledge and experience in Store and Head office. The candidates will move store/department during the term to gain greater knowledge and understanding.

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Closing date: 30 Jan 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    40 hours per week to include weekend working (days and hours TBC).

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    01 Feb 2022

  • Date posted

    02 Sep 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    3 available

Apprentice Customer Advisor required.

In this role you will gain knowledge and experience in Store and Head office Customer service.  The candidates will move store/dept during the term of the apprenticeship to gain greater knowledge and understanding of our business.

Woods Furniture is a local company and has been trading since 1875 at our beautiful furniture and home accessories stores in Dorchester.

This is an exciting opportunity to join the Woods family as one of our apprentices, as we are embarking on our expansion programme. Our range of stunning furniture incorporates all the leading brand names, plus a large selection of home accessories which makes us the shop of choice.

We continue to invest in our showrooms ensuring that our clients are inspired the minute they walk in.

A successful day at Woods is:

  • Listening and understanding our customers’ needs and finding the right products and solutions
  • Always providing the best shopping experience for our customers, whilst learning and developing yourself
  • Supporting the team in the delivery of the overall showroom standards
  • Ensuring the showroom looks smart and tidy, with all items priced
  • Demonstrating first-class product knowledge (full training provided)
  • Updating customers on the progress of their orders as well as resolving their queries
  • To ensure compliance with all policies and procedures of the store and the Company
  • Follow up existing leads and orders
  • Helping online and telephone customers with their needs
  • Collaboration with other departments, to ensure we give outstanding customer service
  • Proactively keeping customers up to date with their orders

Requirements and prospects

Desired skills

  • Excellent listening skills
  • Good organisational skills
  • Great attention to detail

Personal qualities

  • Team player
  • Willing to go the 'Extra Mile for Your Colleague and Our Customers'
  • Calm and patient
  • High personal standards
  • Ambitious
  • Self-motivated
  • Flexible

Desired qualifications

None specified.

Future prospects

None specified.

About the employer

Established in 1875, Woods Furniture is one of the largest quality furniture stores in the Southwest, has two retail stores in Dorchester, serviced by our own warehouses based in the county.


Woods (Dorchester) Ltd



High East Street



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Training provider


Applications for this apprenticeship are being processed by Weymouth College


Apprenticeships 01305 208709

Intermediate Customer Service Practitioner Standard.

Formal training to be provided by Weymouth College with informal, on the job training by Woods Furniture. The on-the-job training will consist of providing the highest level of customer service to our internal and external customers. The core responsibilities will be delivered in the workplace, mainly face to face. These may be one-off or routine contact with customers and include dealing with their orders, payments, offering product advice, guidance, and support, meet-and-greet, sales, rectifying problems, after care support, service recovery or gaining insight through measuring our customer satisfaction.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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