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Business Administration Apprentice West Malling Group Practice

Working within a busy Practice. Experience within the Reception and Admin Team will involve general administrative duties including answering of telephone calls and working in a patient/people environment.

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Closing date: 05 Dec 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 09:00 - 17:00.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    06 Dec 2021

  • Date posted

    01 Sep 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

  • Opening of daily post (external & internal) and distributing to the relevant departments
  • Adding data to patient records from patient questionnaire forms & from various other data received from other Health Providers
  • Answering telephone calls from patients and other NHS health providers
  • Photocopying of records & laminating of posters
  • Gaining experience within front desk reception/checking in patients
  • Processing practice emails & distributing, including replies to basic requests
  • Scanning of correspondence onto patient records using a scanning device
  • Franking of daily post and taking to the post box
  • Filing of Patient Medical Records and extraction of notes

Requirements and prospects

Desired skills

  • Knowledge of keyboard skills, Microsoft Word and Excel
  • Some experience in Customer Service whether telephone or face to face
  • Ability to accept and deal with changing priorities in the workplace

Personal qualities

  • Able to work alone and as well as a team member within a busy environment
  • Willingness to learn new skills
  • Self-motivation, pro-active and a positive attitude

Desired qualifications

  • 5 GCSE’s at Grade C/4 and above (or equivalent)

Future prospects

  • Gaining a wide and variated skills & experience
  • Completing a Level 3 qualification in Business Administration

Things to consider

This apprenticeship has an 18-month duration and will include a mix of working and studying. The successful candidate(s) are expected to complete the full programme for the entire duration.

About the employer

General Practice Surgery


West Malling Group Practice


37 Queen Street

Kings Hill

West Malling

ME19 4JF

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Training provider


Applications for this apprenticeship are being processed by IPS International Ltd


Alix Taylor 01634298808

  • Level 3 Business Administrator Apprenticeship Standard

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.

For this standard, learners can benefit from the completion of the BTEC Level 3 Diploma in Business Administration and so the apprentice will be required to undertake knowledge tests within this qualification and build a portfolio of evidence that will prepare the learner for Gateway once agreed between the employer, apprentice and trainer to prepare for End Point Assessment.

Apprenticeship standard

Business administrator

Level 3 (A level)

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