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Customer Service Apprenticeship Grand Cafe Caruso

A fantastic opportunity has arisen to join this well-known, established hospitality business as a Customer Service Apprentice. Grand Cafe Caruso, based in the heart of Derby City Centre, are looking for an enthusiastic, hard-working individual to join their team and grow their skills alongside the business. Apply now to start your career!

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Closing date: 25 Jan 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Various shifts available to cover opening hours of the business. Days of opening are Monday to Sunday. Specific shifts to be discussed with the successful applicant.

    Total hours per week: 30.00

  • Expected duration

    18 months

  • Possible start date

    30 Jan 2022

  • Date posted

    31 Aug 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Here at Grand Cafe Caruso we have an amazing opportunity for an enthusiastic and hard work individual to join our talented team as an Apprentice at our Derby City Centre cafe.

The successful candidate will be mentored and supported by both Grand Cafe Caruso's talented staff and Training For Business' expert Tutor to develop into a high quality Customer Service Practitioner working in the hospitality industry.

What's on Offer:

  • Structured training & development programme
  • Excellent working environment
  • Career progression opportunities for the right candidate

Main duties will include:

  • Dealing with customers face to face in a safe socially distanced environment
  • Updating stock
  • Taking payments from customers
  • Front of house duties including serving food and drink to customers
  • Clearing tables of used food and drink items
  • Serving and preparing of food
  • Taking and processing orders

Requirements and prospects

Desired skills

  • Must be a ‘do-er’ and have good written and verbal communication skills
  • You’ll be a team player, who's enthusiastic about a long-term career working in the hospitality sector and able to work on your own initiative

Personal qualities

  • Well presented
  • Ability to work effectively as part of a team 
  • Willingness to be flexible and adaptable to suit the need of the role
  • Ability to remain calm under pressure
  • Ability to work on own initiative and with minimum supervision

Desired qualifications

Grade C/4 (or equivalent) in English and maths would be a distinct advantage.

Future prospects

Once you have achieved your apprenticeship you could be given the opportunity of a long-term career working in the hospitality industry.

Things to consider

Apply now as the possible start date and closing date of this vacancy are only a guideline as interviews for this position will be held on an ongoing basis, therefore the start date could alter as the vacancy will close as soon as a successful candidate is selected.

About the employer

Grand Cafe Caruso is an authentic award-winning Italian coffee bar, they have been voted 'best café ' in the Midlands.They also have a sister cafe on St Peters Way in the Intu Derby. They provide a wide range of speciality coffees from cappuccinos, lattes and much more including their renowned hot chocolates. They offer an extensive menu of hot and cold food, freshly prepared on our premises.


Grand Cafe Caruso



Burrows Walk



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Training provider


Applications for this apprenticeship are being processed by NHTA Limited.


Recruitment Team 0115 969 1650

This apprenticeship will help you to gain the relevant knowledge, skills and behaviours to be a successful in Customer Service working at Grand Cafe Caruso.

You will receive regular training from experienced staff in the business and you will be visited by an expert Training For Business Tutor who will give you all the information, advice and guidance to progress you through your apprenticeship. 

As a result, you will receive the following:

Customer Service Practitioner Level 2 Apprenticeship Standard

  • Practical and theory training by an expert Training For Business Tutor
  • On the job training from experienced staff within the business
  • Functional Skills in English and maths (if applicable)
  • Employee Rights and Responsibilities
  • Personal Learning and Thinking Skills

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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