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Apprentice Business Administrator in GP Surgery D M C Chadwick Road

This is an excellent opportunity for the right candidate to undertake a Business Administrator apprenticeship.

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Closing date: 14 Jan 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday 9.00am - 5.00pm

    Total hours per week: 37.50

  • Expected duration

    13 months

  • Possible start date

    17 Jan 2022

  • Date posted

    31 Aug 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

The duties will include the following:

  • Answer all incoming phone calls from patients and other healthcare professionals, divert them as appropriate, and/or take and pass on messages
  • Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary
  • Make/cancel/rearrange appointments via the clinical system. This will include any follow up actions required
  • Ensure up to date patient information is recorded
  • Give test results where appropriate
  • Keeping the workspace area tidy
  • Monitor incoming electronic test results to ensure prompt review by clinicians
  • Data entry of new and temporary registrations and relevant patient information e.g. smoking status, BP, ethnicity, medication from hospital letters
  • Scan all patient information in computerised record i.e. medical documents, hospital reports and letters as necessary
  • Retrieve paper notes from storage unit as requested
  • Photocopy/fax documents as required
  • Shredding/scanning
  • Deal with referrals to primary and secondary care
  • Action tasks set by clinicians via the clinical systems and e-mail
  • Distribute practice post as instructed
  • Repeat prescriptions and liaising with chemists
  • Reviewing medical records of new patients, inputting and summarising medical history
  • Registering patients
  • Maintain the appointment system
  • Take part in practice performance related to recalls for patients
  • Maintain the Health and Safety of all staff, patients, and visitors
  • Ensure confidentiality at all times
  • Comply and familiarise yourself with the practice’s policies and procedures
  • Carry out any other duties as reasonably requested by the doctors or practice manager 

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Good telephone manner and the ability to take messages effectively and efficiently
  • Pay attention to detail
  • Team player
  • Confident
  • Excellent telephone manner
  • Understanding of data protection and maintaining strict confidentiality
  • Motivated and conscientious
  • To be flexible in the role to cover other admin within the team
  • IT skills
  • Good customer service skills and a welcoming yet professional manner

Personal qualities

  • Able to work understanding the environment you are working within requires confidentiality at all times
  • Be flexible, reliable and professional
  • Organised
  • Self-motivated individual 

Desired qualifications


  • GCSE Grade A-C/ 9-4 in English and maths (or the equivalent)

Future prospects

There is an opportunity for a full-time role upon completion of the apprenticeship.

Things to consider

You will at times be dealing with members of the public that may be upset and abusive and you would need to be able to realise that they have loved ones that they are concerned about and may be upset.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

About the employer

At DMC Healthcare, our first priority is always the safety of patients and colleagues and we fully understand the increasing anxiety and concern caused by the Coronavirus outbreak.

These are unprecedented times, but we would like to reassure you that we are, at all points, following the relevant government/NHS guidance as it develops.

Access to our general practice sites will continue, with many patients having phone or online video consultations. Our underlying strategy to innovate and use technology is enabling us to continue with working to support our staff and patients.


D M C Chadwick Road



Chadwick Road


SE15 4PU

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Training provider


Applications for this apprenticeship are being processed by Davidson Training (UK) Ltd


Lorraine Bunyard 01375 480088

  • Business Administrator Level 3 standard 
  • Full training will be given leading to a recognised Business Administrator Apprenticeship Standard Qualification
  • Full on-the-job training will be delivered
  • Off-the-job training will be supported by our Training Provider - Davidson Training UK Ltd
  • You will also complete the Functional Skills in Maths and English up to and including Level 2 (if you already do not hold the equivalent)

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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