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Apprentice Business Administrator in WPCC1 GP Surgery Dr Sarah Raistrick, Dr Helen Caley, Dr Noelle Njeru, Dr Zakir Ahmed, Dr Deepika Yadav

There is a vacancy for an Apprentice Administration at the WPCC1 GP Practice in Coventry. This vacancy is to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself.

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Closing date: 01 Dec 2021

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday. Shifts TBA.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    02 Dec 2021

  • Date posted

    27 Aug 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001758365

  • Positions

    1 available

Every GP Practice needs an efficient team of administrators /receptionists who can ensure that every patients experience is a positive one! This is an exciting opportunity to start your career in the Health Care Sector as an Apprentice Business Administrator. If you want to play an integral part Primary Care at the WPCC1 Surgery, then come and join us!

Job Responsibilities Administration:

To provide support to the administration team / Practice Manager including tasks such as:

  • Scan and file correspondence
  • Shred confidential correspondence in accordance with practice protocol
  • Use clinical system to identify patients requiring annual checks, and send invitations
  • Answer telephone calls and either deal with the query or pass on to the appropriate person
  • Initiate calls to resolve outstanding actions  

Job Responsibilities Reception:

To provide patients with an efficient and effective telephone-based reception service which includes:

  • Making patient appointments (same day, routine, and cancellations)
  • Allocation of triage appointments
  • Giving routine test results
  • Taking home visit requests
  • Passing emergency calls i.e. chest pain/stroke to duty doctor
  • General enquiries
  • Resolving issues
  • Complaint management and resolution
  • Prescription queries
  • Appointment and clinic changes
  • To complete all associated administration in an accurate and timely manner
  • To provide outstanding customer care always, both internally and externally
  • To have a thorough knowledge of all Practice procedures
  • To work in accordance with written protocols

Requirements and prospects

Desired skills

  • Good interpersonal skills – Positive engagement, building relationships, questioning, and listening skills
  • Good written and verbal communication skills
  • Demonstration of patience, empathy, and problem-solving skills, when dealing with conflict
  • Good IT skills

Personal qualities

  • Task driven
  • Confident
  • Attention to detail
  • Hard working
  • Articulate and willing to work in a team
  • Personal motivation

Desired qualifications

GCSE grade C/4 or above in maths and English desired but not essential.

Future prospects

Having gained a year’s worth of work experience and a qualification as a Business Administrator, you would be able to work as an Administrator in the Primary Care sector or in another similar setting.

 

Things to consider

Can you get there within a reasonable time and cost?

Have you got the skills and qualities to deal with patients and communicate effectively?

Please note these dates should be used as a guideline only, should the right applicant be found the vacancy may close early.

Can you get there within a reasonable time and cost?

Have you got the skills and qualities to deal with patients and communicate effectively?

Please note these dates should be used as a guideline only, should the right applicant be found the vacancy may close early.


About the employer

This is a busy GP Practice serving the local community of Willenhall in Coventry. Providing healthcare and preventative treatments. Ensuring each patient individual needs and experience are our first consideration and at the heart of everything that we do.

Employer

Dr Sarah Raistrick, Dr Helen Caley, Dr Noelle Njeru, Dr Zakir Ahmed, Dr Deepika Yadav

Address

Remembrance Road

Coventry

CV3 3DG

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Training

Training provider

JAG Training

Applications for this apprenticeship are being processed by JAG Training

You will have on the job training within the organisation and have an assigned Assessor who will provide you with additional training sessions and assessments to gain the Business Administrator Qualification. You will have an eportfolio to work through and gather evidence during your role as a Business Administrator at the WPCC1 Practice.

Business administrator Level 3 

  • Principles of business administration 
  • Personal and professional development       
  • Managing performance         
  • Your organisation       
  • Communication in a business environment
  • Project management 
  • ICT for business

Functional Skills maths Level 1/2 

This qualification is assessed at the end point and is broken down into apprentice showcase, professional discussion, and observation.

Apprenticeship standard

Business administrator

Level 3 (A level)


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