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Customer Service Apprentice The Money Box

As our Customer Service Apprentice you will be working within our small team to build excellent rapport with our customers, providing a high standard of customer service and be confident with up selling and cross selling techniques to clinch every sale possible. You will work towards a Level 2 Customer Service Practitioner apprenticeship standard.

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Closing date: 12 Dec 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    30 hours per week. Shift patterns can vary from week to week including Saturday rotas. Operating hours Monday & Friday, 09:00 - 17:00, Tuesday – Thursday, 09:15 - 16:30, and Saturday, 09:30 - 14:00.

    Total hours per week: 30.00

  • Expected duration

    12 months

  • Possible start date

    01 Jan 2022

  • Date posted

    27 Aug 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

We are looking for right individual who has the passion and drive for achieving sales targets and beyond, and one that thrives on excelling within their role. Your role will also be to actively promote our services, especially helping new customers who are not familiar with our range of service.

Duties will include: 

  • Handle and resolve Customer enquiries face to face and over the telephone
  • Take customer payments
  • Stock rotation
  • Product testing
  • Marketing new lines and offers via social media platforms
  • Maintain shop floor and window displays to a high standard
  • General housekeeping duties
  • Promote additional products and services to customers

Requirements and prospects

Desired skills

  • Good PC skills are advantageous
  • Strong numerical and written skills
  • Good time management skills
  • Excellent communication skills

Personal qualities

  • Outgoing
  • Approachability
  • Enjoy interacting with customers
  • Product knowledge of games, mobile phone, and other technology desirable

Desired qualifications

Entry requirements are set and determined by the employer however generally candidates would have achieved GCSEs at grades D/3 or above (or equivalent) in maths and English or working at this level.

Future prospects

Potential to progress into a permanent job role for the right candidate upon completion.

Things to consider

Prior to applying, please ensure you are able to get to and from this workplace within the operating hours.  

Please be aware as the first part of the process you will be asked to complete a Learner Form Electronically and online assessments in English, maths, and ICT.  You will receive one to one Information, Advice and Guidance with one of the Learner Engagement Team over the phone.

We will be unable to consider your application for any vacancy unless you complete the process.

About the employer

The Money Box based in Barton is primarily a Buy and Sell store with its core business being the buying and selling of second hand, graded and new goods, mainly electrical and entertainment products. In addition The Money Box offer a very competitive Buyback service and an instant Cheque Cashing service.


The Money Box



King Street


DN18 5ER

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Training provider


Applications for this apprenticeship are being processed by Grimsby Institute of Further & Higher Education


Paula Butterfield 01472311222

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • A bespoke programme of vocational and technical training
  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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