Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service Apprentice APPLY4U LIMITED

They are looking for a confident person with strong communication skills to join the team as a Customer Service Apprentice. This is an excellent opportunity to join a constantly growing business, well on it’s way to becoming one of the UK’s leading recruitment platforms.

Sign in to apply

Closing date: 01 Jan 2022

Apprenticeship summary

  • Weekly wage

    £270.00

  • Working week

    9am till 6pm Monday to Friday, 40 hours per week (42.5 if learner is 19+), 1 hour lunch break.

    Total hours per week: 40.00

  • Expected duration

    1 years

  • Possible start date

    02 Jan 2022

  • Date posted

    28 Aug 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001757707

  • Positions

    1 available

GBS Apprenticeships are recruiting on behalf of an award-winning Social Recruitment Platform that aims to put jobseekers first and provide them with professional help and career advice to aid in their job search. Their mission is to support jobseekers from the start of their search until they get hired, helping them with aspects such as CV writing, interview practice and job searching. Their platform supports users looking for work, looking to recruit and those that just wish to network and excel in their careers.

About The Role

Following substantial growth and continuous updates to their website, they are now rapidly expanding across all departments to meet a growing jobseeker and employer demand. Therefore, they are looking for a confident person with strong communication skills to join the team as a Customer Service Apprentice. This is an excellent opportunity to join a constantly growing business, well on it’s way to becoming one of the UK’s leading recruitment platforms.

Company Culture

Their passion, enthusiasm and integrity dictate them to be honest, transparent and helpful to their members. The company has a relaxed atmosphere but the team is hardworking, not micromanaged and they are given their own directive to get results.

Qualifications

Essential:

  • Grade A-C in English and Maths at GCSE Level or equivalent
  • Good standard of practical application of literacy and numeracy

Roles/Responsibilities

Main responsibilities:

  • Answering incoming calls from jobseekers, understanding what they are looking for.
  • Helping jobseekers progress to the next steps to help them with their job search.
  • Distributing advice to give people the best service possible.
  • Answering incoming conversations on their chatbot to point jobseekers in the right direction.

Desired Skills

  • Strong communication skills on and off the telephone to be able to speak to both candidates and clients and offer them the best service possible.
  • Quick on their feet to give the best advice possible at the time.
  • Good Computer skills
  • Good initiative taking
  • Quick learner

Personal Qualities

  • Integrity
  • Independence
  • Self-Motivation
  • Initiative
  • Self-awareness
  • Confidence
  • Communication

Salary, Contract Term and Employee Benefits

£6 Per Hour.

Casual Dress code.

Unlimited progression.

Early finish on Fridays.

Work from home days when needed.

Commission and bonuses on completion of targets.

9am till 6pm Monday to Friday, 40 hours per week (42.5 if learner is 19+), 1 hour lunch break.

The Apprenticeship Standard:

L3 Customer Service Apprenticeship.

Reference ID: GBSAF016A

Job Types: Full-time, Apprenticeship


Requirements and prospects

Desired skills

  • Strong communication skills on and off the telephone to be able to speak to both candidates and clients and offer them the best service possible.
  • Quick on their feet to give the best advice possible at the time.
  • Good Computer skills
  • Good initiative taking
  • Quick learner

Personal qualities

  • Integrity
  • Independence
  • Self-Motivation
  • Initiative
  • Self-awareness
  • Confidence
  • Communication

Desired qualifications

  • Grade A*-C or 9-4 in English and Maths or equivalent
  • Good standard of practical application of literacy and numeracy

Future prospects

This is an apprenticeship position with the opportunity of progression if you prove to be a valuable member of the team.


About the employer

An award-winning Social Recruitment Platform that aims to put jobseekers first and provide them with professional help and career advice to aid in their job search. Their mission is to support jobseekers from the start of their search until they get hired, helping them with aspects such as CV writing, interview practice and job searching. Their platform supports users looking for work, looking to recruit and those that just wish to network and excel in their careers.

Employer

APPLY4U LIMITED

Address

19

Heather Park Drive

Wembley

HA0 1SS

You must have JavaScript enabled to view a map of the location


Training

Training provider

GUARD BUSINESS SOLUTIONS LIMITED

Applications for this apprenticeship are being processed by GUARD BUSINESS SOLUTIONS LIMITED

Our Level 3 Customer Service Specialist programme is for learners who are looking to become advocates of customer service, acting as a referral point for dealing with more complex or technical customer requests, complaints and queries. Customer Service Specialists will develop to become experts in the organisational products and services to be able to provide a high quality customer experience to all stakeholders.

Apprenticeship standard

Customer service specialist

Level 3 (A level)


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.