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Customer Services Apprentice Dorset Home Improvement Services Ltd

To support with the day to day running of the job settings. Help maintain all clients correspondence and booking records accurately and efficiently.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Dec 2021

Apprenticeship summary

  • Weekly wage

    £200.00

  • Working week

    Days and times to be confirmed

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    08 Jan 2022

  • Date posted

    01 Sep 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001756987

  • Positions

    1 available

  • Help maintain paperwork and computer systems
  • Help answer inbound customer service calls and distribute
  • Help managing some client enquiries
  • Help make some ‘client feedback’ outbound calls
  • Help maintain all clients correspondence and booking records accurately and efficiently via the company database (computerised and paper based)
  • Assist with new client on boarding, account set ups, including assisting the accounts department with new client paperwork
  • Assist with filing, photocopying, shredding, dealing with the incoming and outgoing post, and other general admin functions
  • Help convert customer enquiries into bookings using a range of influencing, and listening skills
  • Assist in client rebooking’s
  • Support the technical team’s diary bookings
  • Engage with potential clients and share our passion for the service that we offer
  • Ensuring that Health, Safety, Environment and Wellbeing are the number one priority, taking care of themselves, colleagues, and customers each day

Weekly wage - £200.


Requirements and prospects

Desired skills

  • Good communication skills
  • Ability to meet strict deadlines
  • Time management
  • Problem solving
  • Experience of learning new IT systems and applications
  • Agile and flexible, being able to move to new situations with ease

Personal qualities

  • Self-motivation
  • Willingness to learn
  • Working with others and within a team
  • Taking responsibility for managing your own work

Desired qualifications

Apprentices will be required to have or achieve level 1 Functional Skills (or equivalent) English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.

Future prospects

Ongoing learning and development.

Things to consider

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week), For more information please visit: https://www.gov.uk/national-minimum-wage-rates


About the employer

Dorset Home Improvements are a well-established general building and construction contractor and Home Improvement company based in Christchurch and cover Dorset and Hampshire, including Bournemouth, Poole and Ringwood. Being a local family business with over 20 years' experience in the building trade and offering a full comprehensive service from renovations to extensions, maintenance to repairs.

Employer

Dorset Home Improvement Services Ltd

Address

865

Ringwood Road

Bournemouth

BH11 8LL

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Training

Training provider

Realise Apprenticeships Limited

Applications for this apprenticeship are being processed by Realise Apprenticeships Limited

Contact

Keira Hotchkiss 03334 443973 Keira.Hotchkiss@realisetraining.com

Your full role and responsibilities will be set out by your employer. Dorset Home Improvements Ltd will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.

If successful, you will complete a Level 2 Customer Service Practitioner apprenticeship programme, delivered through Dorset Home Improvements' dedicated training provider, Realise.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website. Please complete all fields upon registration and ensure you attach a copy of your CV.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Dec 2021